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When adding a second WiFi point I get a "Failed to Complete Setup" error message 0 Recommended Answers 26 Replies 135 Upvotes
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Last edited 7/21/18
I have completed setup for my first WiFi point and it is working splendidly. I would like to set up another point on the other end of the house but every time I go through the setup I get a "Failed to Complete Setup" message. 
Here is what I am doing:
1. Go to the app and go to add a WiFi point.
2. The app tells me to place the point and to turn it on. It is and it is powered on.
3. It then scans the network for the point and eventually finds it.
4. It tells me to scan the QR code which I do.
5. It then stays at the "Connecting to WiFi point" screen until it exits the setup with the "Failed to Complete Setup" message

Troubleshooting steps I have followed:
- Turning the WiFi on my phone one and off
- Shut the app down and restarted it
- Rebooting my phone
- Reboot the master WiFi point and the network through the app
- Connected straight to the SETUPXXXXX and tried to add a new WiFi point
- Reboot the new WiFi point I am trying to connect
- Factory reset the new WiFi point I am trying to connect
- Manually enter the setup code

My phone is a Pixel 2 running Android version 9 build number PPP4.180612.004.
I am writing this after spending almost 25 minutes to be connected to a Google WiFi support specialist on the support line.

I am at a loss with why it is not working and would appreciate any help or suggestions.

Thanks in advance!


The problem was resolved by turning off my mobile data on my phone before adding the second WiFi point. I then turned my data back on after setup was complete and everything worked like a charm.
All Replies (26)
You are on beta firmware on your phone.  Though I had no issues with GWiFi setup on my Pixel 2 with beta firmware.  Since you're on beta, perhaps leave feedback for the Android OS via it's app as to help.

In the meantime, whenever I do get such issues, I often just force quit the app and continue with the setup of the MESH 2nd point.
Last edited 7/21/18
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This issue is now resolved. After spending 40 minutes waiting for a technician they told me to turn off my mobile data.
Turning off my mobile data allowed the setup to complete and allowed me to set up my second WiFi point.
Last edited 9/4/18
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I always have to turn off the "smart switching" thing on my phone when setting up a node.  When it connects to the Google Wifi's "internal" wifi for config, the phone see there is no internet connection and switches to mobile.
I also set my phone to have the display stay on.  It seems while it is "configuring", if the screen goes off, the app looks like it starts the process over (not sure, but it seems that way).
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Thank you! Turning off my mobile data worked for me.
Last edited 8/13/18
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If turning off your mobile data doesn’t work, try installing the Google Wifi App on another device (e.g. Samsung mob app doesn’t work, so try Apple iPad  app).
Last edited 8/28/18
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I had the same issue yesterday and saw your soultion. It worked  thanks 😍
Last edited 11/25/18
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Can you specify if you're adding Google pucks or Google Routers (Asus/TP-Link OnHub). I own 2 OnHubs and cannot get them to create a mesh network. The Google Wifi app always ends suggesting that I set it up as a primary wifi device. I was able to complete that set up so now I have 2 routers with the same network name and password. My devices "seem" to be switching between the 2 networks ok but I'm not sure what ramifications this will bring long term (i.e. Need to set up same rules for kids' devices on both routers, can smart devices on one router be controlled by devices on the other router, etc).
Last edited 9/8/18
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In my example I am setting up Google WiFi pucks, but as I understand it the OnHub routers should be inter-compatible. You should not need to set up two different networks with the same SSID + password. Have you tried contacting Google WiFi support to see what they have to say about the issue?
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I bought an OnHub from Amazon and couldn't get it meshed in with my existing network.  After talking to Google Support, the firmware on the OnHub was too old to mesh.  Support recommended I plug it into my existing network via ethernet, wait about an hour for the firmware to update, then try. That worked.
Last edited 9/8/18
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Idont no etisa workik but iwishe etisa work 😍😍😍😍
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