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My Nest 3rd Generation Learning Thermostat has suffered a catastrophic failure. 0 Recommended Answers 5 Replies 1 Upvote
The issue started two days ago when the thermostat shut down after displaying a message saying that it need to recharge it’s battery. After the device had been unresponsive for several hours, I removed it from its base to charge it using a USB cable. Within a few minutes the device displayed a message prompting me to place the thermostat back onto its base. After this, the thermostat settings were available via the iPhone app, but the display on the device remained blank. Yesterday the device failed completely; the display is blank with a green flashing light at the top and emitting a faint buzzing noise. I have tried to manually restart the device, but all this does is display the Nest logo for a couple of seconds before reverting to blank screen/green flashing light/buzzing.
The device is only six months old and my wife is at home about to give birth to twins. We are heading into the middle of winter in the UK and I need to get this fixed. What can I do?
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