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11/19/19
Nest thermostat is offline, won’t connect, tried all the troubleshooting, nothing works 1 Recommended Answer 10 Replies 3 Upvotes
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Thermostat is offline and won’t connect. We have done all the steps suggested in the troubleshooting. Nothing is working. We have a second thermostat on the second floor and that one is working just fine. No issues.
All Replies (10)
11/20/19
I have a similar issue, I have been waiting for a response to my post for 24 hours
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11/21/19
Hi Toby Masson, 
 
Thanks for reaching out. Upon checking the email address you used upon posting, it shows that a replacement has been processed already. Should you have any questions, please let us know. 
 
Thanks, 
Celyne
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11/21/19
I have a similar issue. My Nest thermostat does not display any wifi networks to connect to saying they're hidden or too far away. I've already tried all the troubleshoots.
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11/23/19
Hi Sawyer Benavidez, 
 
Thanks for checking it. Let me send a private message to further assist.
 
Thanks, 
Celyne
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