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W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help 2 Recommended Answers 726 Replies 344 Upvotes
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I've reset nest and reset router.  Have gone through all troubleshooting suggestions.
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Hello Ethna,
 
Thank you for bringing this to our attention and thank you for the troubleshooting steps that you have done, looks like that the problem is with the WiFi chip on the Nest thermostat that's the reason why it is not connecting to the network, let me send you a private message to help you further. 
 
All the best, 
Rochelle Ann G.
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I am having the same problem - did you manage to fix this?
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Hello Francesca Solmi
 
Thank you for reaching out to us let me send you a private message to help you further. 
 
All the best, 
Rochelle Ann.
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I'm also having this issue; the thermostat cant even find any network to connect to. Would really appreciate any help.
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I'm also having this issue with my Nest Thermostat. Won't connect to wifi or even find any WiFi points nearby. Spoke to support and they wanted to escalate the issue because I can't currently afford to put a hold on any funds and it's still 100°F+ every day in Phoenix so we can't just go without a thermostat while you send a new one. No supervisor was available to connect to the chat at the time and I haven't heard for anyone since. Frustrating because I otherwise am happy with my Google products (Nest mini speakers, camera, Pixel phones from the first one to my current 4XL).
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