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W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help
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I've reset nest and reset router.  Have gone through all troubleshooting suggestions.
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Hello Ethna,
 
Thank you for bringing this to our attention and thank you for the troubleshooting steps that you have done, looks like that the problem is with the WiFi chip on the Nest thermostat that's the reason why it is not connecting to the network, let me send you a private message to help you further. 
 
All the best, 
Rochelle Ann G.
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I am having the same problem - did you manage to fix this?
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Hello Francesca Solmi
 
Thank you for reaching out to us let me send you a private message to help you further. 
 
All the best, 
Rochelle Ann.
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I'm also having this issue; the thermostat cant even find any network to connect to. Would really appreciate any help.
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Hi All, 

Thank you for reaching out. 

Lisa Tower - Let me gather additional details to assist you further with the problem. I'll be sending you a private message using the email within your forum profile soon.
 
Blair Krotenko - Thank you for the update. I am glad that the issue is already resolved. I'll be locking this thread. If anthing comes up, feel free tp created another thread. 

Thanks, 
Rochelle Ann
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