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11/6/19
How do I stop Google Home activating with any advert with ‘Hey google’ I have the voice match on. 1 Recommended Answer 40 Replies 49 Upvotes
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Last edited 12/6/19
I have activated so it should just recognise my voice and who I love with. However any advert with ‘Hey google play music etc’ then sets my google off. This has happened with a range of adverts the Curries PC world add. The Spotify. The google nest app. Anything else I can do to make it stop?
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11/9/19
Hey A Denman,
 
Thanks for bringing this up. I know how important it is for you to fix this issue. A few questions - Does the device give a spoken response, or does it just light up/chime? Has this happened more than once for the same commercial?. 
 
If the device lights up or chimes but does not respond, this is working as intended especially if your device hears a word similar to the hotword or background noise. If this happens on the same commercial please provide us with the information below so we can further investigate on it:
  • Country and language of the commercial
  • Who was the advertiser?
  • What TV/radio station was the commercial on, during what program did it air?
  • Please provide us with as much information as you can about the commercial.
  • If you can provide a link to a recording of the ad you can do so. It will help us a lot but not required.

Cheers!
 
Muddi
Last edited 11/9/19
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11/9/19
It’s 3 UK adverts at the moment. One is the google home advert. It tells us the weather and what we have planned for the day. The other is a PC world advert with a male radio presenter (I don’t know his name) he asked for Ethiopian jazz which our google then plays a playlist. There is also a Spotify premium add which says you can play on google and that starts playing a different playlist on my google home.
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11/14/19
Same!! All my speakers have started answering back when google ad comes on tv.
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11/14/19
My google mini responds to real life insurance ads , without ANY activations words !!!

I posted to google support months ago ! .... still no response . The ad doesn’t say hey google or ok google AT ALL , but when the ad comes on my mini tries to connect to something(maybe tries to call I’m not 100% sure but then says “real life insurance isn’t responding right now”  one time I actually heard a call tone and quickly jumped up to switch it off!! ...... can I please get a response as to WHYYyy this happens !
Last edited 11/14/19
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2 days
Just looked up "hey Google why does your mini respond to my TV commercials"? I'm glad I'm not alone! Half the time mine doesnt want to answer me but it just answered some guy on a FOSSIL commercial! How rude!
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