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Nest guard says "cellular backup not working" but I have a Brinks account with cellular back up. 0 Recommended Answers 12 Replies 6 Upvotes
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restarted Nest but that didn't help
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Hey Nicholas,

Thanks for sharing this information. I’ll need to gather additional information that is necessary in helping you with your issue. I’ll be following up with you via private messaging. Please look out for my message soon. Thank you!
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Having the same issue.
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I'm having the same issue, since yesterday.
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I've been having this issue for the past couple weeks, and haven't been able to figure out why.
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Same issue. Please contact me as well.
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Hi Folks,
Thanks for reaching out. Are you all getting the message from the Nest Guard from the info button? 
If so, here are some steps we can try:
  1. Make sure that your Guard is getting a Good signal. 
  2. If possible, relocate your Nest Guard to a spot with less interference or thick walls.
  3. Try to restart the Nest Guard by pressing the number 5 button.
Let us know how it goes.
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Same problem since yesterday.  Numerous resets have not fixed it.  My cellular backup is through T-Mobile.
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Steve T - Thanks for the reply. I've tried all of the these steps previously and they did not fix the issue.

I called Brinks support and eventually they ended up getting Nest support on the line. They both said that they have been getting numerous calls about this issue over the last week, so it seems to be a larger/known issue. The Nest support rep said that she has been able to fix this for some people by having Brinks cancel the current cellular activation, have Brinks send a new activation link via email, have me click the link to reactivate cellular service, then I would need to wait 24 hours for it to fully reactivate and this should fix it. Well, we tried these steps and it still did not fix the issue (this was 2 days ago), so I am at a loss at this point.
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I get the same message on mine. I have a cellular backup subscription through Nest that renews in December. I see those are going away in August 2020, but that shouldn't be a problem for me now, should it? Also, thanks for hooking me on an alarm system then dropping the cellular backup a year later. Very Google of you.
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I'm having the same issue. Guard says I don't have brinks monitoring, but I do.
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It's going on over a month since this starting happening, and the issue still persists. Is there any way to resolve this issue? Has anyone contacted support and been successful in getting cellular backup to work successfully, and to remove that annoying yellow light from your Nest Guard?
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Has been a month for me as well and no luck. I have spent many hours on the phone with both Google and Brinks.  It all started when I swapped my aware subscriptions from Nest to Google.  I once again called Google this morning and basically was just transferred to Brinks.  If I call Brinks they just transfer me to Google.  Might be time to look for alternative alarm system.
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