/googlenest/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
10/12/19
Nest guard says "cellular backup not working" but I have a Brinks account with cellular back up. 0 Recommended Answers 12 Replies 6 Upvotes
1 Recommended Answer
$0 Recommended Answers
restarted Nest but that didn't help
All Replies (12)
10/15/19
Hey Nicholas,

Thanks for sharing this information. I’ll need to gather additional information that is necessary in helping you with your issue. I’ll be following up with you via private messaging. Please look out for my message soon. Thank you!
 
Best,
Steve
 
marked this as an answer
Helpful?
10/16/19
Having the same issue.
marked this as an answer
Helpful?
10/16/19
I'm having the same issue, since yesterday.
marked this as an answer
Helpful?
10/16/19
I've been having this issue for the past couple weeks, and haven't been able to figure out why.
marked this as an answer
Helpful?
10/17/19
Same issue. Please contact me as well.
marked this as an answer
Helpful?
10/17/19
Hi Folks,
 
Thanks for reaching out. Are you all getting the message from the Nest Guard from the info button? 
If so, here are some steps we can try:
  1. Make sure that your Guard is getting a Good signal. 
  2. If possible, relocate your Nest Guard to a spot with less interference or thick walls.
  3. Try to restart the Nest Guard by pressing the number 5 button.
Let us know how it goes.
 
Best,
Steve
marked this as an answer
Helpful?
10/18/19
Same problem since yesterday.  Numerous resets have not fixed it.  My cellular backup is through T-Mobile.
marked this as an answer
Helpful?
10/18/19
Steve T - Thanks for the reply. I've tried all of the these steps previously and they did not fix the issue.

I called Brinks support and eventually they ended up getting Nest support on the line. They both said that they have been getting numerous calls about this issue over the last week, so it seems to be a larger/known issue. The Nest support rep said that she has been able to fix this for some people by having Brinks cancel the current cellular activation, have Brinks send a new activation link via email, have me click the link to reactivate cellular service, then I would need to wait 24 hours for it to fully reactivate and this should fix it. Well, we tried these steps and it still did not fix the issue (this was 2 days ago), so I am at a loss at this point.
marked this as an answer
Helpful?
10/21/19
I get the same message on mine. I have a cellular backup subscription through Nest that renews in December. I see those are going away in August 2020, but that shouldn't be a problem for me now, should it? Also, thanks for hooking me on an alarm system then dropping the cellular backup a year later. Very Google of you.
marked this as an answer
Helpful?
10/26/19
I'm having the same issue. Guard says I don't have brinks monitoring, but I do.
marked this as an answer
Helpful?
11/1/19
It's going on over a month since this starting happening, and the issue still persists. Is there any way to resolve this issue? Has anyone contacted support and been successful in getting cellular backup to work successfully, and to remove that annoying yellow light from your Nest Guard?
marked this as an answer
Helpful?
11/2/19
Has been a month for me as well and no luck. I have spent many hours on the phone with both Google and Brinks.  It all started when I swapped my aware subscriptions from Nest to Google.  I once again called Google this morning and basically was just transferred to Brinks.  If I call Brinks they just transfer me to Google.  Might be time to look for alternative alarm system.
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/googlenest/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/googlenest/profile/0?hl=en