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2/14/19
can't link phillips hue service, when redirected to hue website and I grant permission, nothing happens 0 Recommended Answers 43 Replies 129 Upvotes
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Last edited 7/14/19
uninstalled and reinstalled hue app
All Replies (43)
2/22/19
You have to do it 2-4 times for it to work, this has been my experience for the past 1-2 months.
Last edited 3/21/19
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2/23/19
me too in this problem
Last edited 3/21/19
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2/23/19
What happens if you select Send TO Device for each of your desired devices
 
Or contact Hue support
 
 
Last edited 2/23/19
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2/23/19
we had the same issue. we changed the password by  login to http://bit.ly/2tmHNSg > account settings > change password. and tried again.. it worked for us.
Last edited 3/21/19
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2/25/19
Could not link Phillips Hue into Google Home via my Google Pixel 2 XL.  I then tried to link from my wife's iPhone and it worked, so immediate problem solved.  But, does not explain why two Google products did not work in unison together.
Last edited 3/21/19
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2/25/19
I tried changing the password but the issue is still there. I tried with another phone and it's the same. Maybe iPhones didn't get the latest update from Google???
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2/26/19
Good Afternoon Max,


Thank-you for contacting Philips Lighting. We apologize that you are experiencing issues with your Google Home and Hue system. At this moment in time there is a known issue happening with Google Home syncing with Hue. This issue is on the Google Home side and we are unfortunately unable to determine when this issue will be resolved. We recommend that you contact Google Support for more information. We apologize for any inconvenience caused and hope you have a great day.


Kind Regards,
James
Customer Satisfaction Department
Last edited 3/21/19
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2/28/19
Fixed! I got the Hue update today version 3.15.0 (6870) on Pixel 3. I tried linking after the update and it worked. It took 30 seconds for the rooms and lights to appear in Google Home. Hope this helps. Cheers
Last edited 3/21/19
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2/28/19
Fixed! I got the Hue update today version 3.15.0 (6870) on Pixel 3. I tried linking after the update and it worked. It took 30 seconds for the rooms and lights to appear in Google Home. Hope this helps. Cheers
Last edited 3/21/19
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7/31/19
Ok Cleanup on the Hue Bridge fixed it for me.

Completed a clean up via the Philips Hue App (Philips Hue App > Settings > Hue Bridges > next to bridge's name, tap (i) icon> clean up)?

I did lose custom routines on the bridge and some utc settings or something i did with sunsets ages ago.. but ho hum.
Last edited 7/31/19
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