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10/8/19
How do I change my? Password 0 Recommended Answers 4 Replies 14 Upvotes
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Reset my password
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10/10/19
Hello Colin
 
Welcome to Google Nest Community forum. 
 
I understand that you need to reset a password but to assist you better can you tell us is it the password on the application you want to reset or is it on the device? 
 
Best, 
Rochelle Ann G. 
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10/18/19
The application
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10/18/19
Still can't t  receive a password reset in my mailbox
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10/19/19
Hello Donald, 
 
Thank you for responding. 
 
If you are not receiving your verification or password reset email, you check the following:
  • Spam folder
  • Promotions folder
  • Junk or Trash, if their email is designed to filter junk mail directly to the trash
You may also check the following:
  • Add @nest.com to their whitelist if your mail service uses one. The steps for how to do this vary depending on the ISP. If you are unable to find steps on how to do this with a simple Google search, then refer the customer to their ISP to be walked through the process.
Some email domains may have measures in place to prevent spam that block legitimate emails from Nest inadvertently. By adding account@nest.com to your whitelist, you will be able to receive the verification email.
  • Known domains which block Nest emails at the server level: @btinternet.com, @comcast.com
  • If the customer is still unable to receive password reset emails after whitelisting account@nest.com, you  contact your ISP or email provider directly.
If you have migrated the account to Google , be sure you are using the “Sign in with Google” option instead of selecting “Sign in with Nest”. You may also reset the password at the Home App or at accounts.google.com.
 
 
Let me know if you need further help. 
 
Best, 
Rochelle Ann G.
 
 
  
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