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10/3/19
nest schedule not working! 1 Recommended Answer 29 Replies 107 Upvotes
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Last edited 10/3/19
hello, i have two nest 3rd gen thermostats. i can switch the heating on manually with no problems. However, when it comes to scheduling it doesn't work. I want to use it as a traditional programmable thermostat. I've tried all the steps in the help, I've reset them both and switched off all of the automatic/sense options, but still nothing. The hot water is however operating via the scheduling. 
The winter is here in the North East of England - any help would be much appreciated.
All Replies (29)
10/4/19
 
Thanks for sharing your thoughts here.
 
I am sorry that you are having issue with scheduling on your Google Nest thermostat. 
For us to make sure that your device is at it's optimum performance, you need to make sure that it is using the latest firmware version. You might want to connect your thermostat to your wifi so that it can check for an updates.
 
Here's how to do it:
 
  1. Press the thermostat ring to bring up the Quick View menu.
  2. Select Settings Nest settings icon.
  3. Turn the ring and Select Network.
  4. Select the Wi-Fi network name and enter the password. It may take a few moments for your network to appear.
For further help please click on this link for our UK product support.
 
Hope this helps!
 
Best,
Ryan
 
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10/4/19
Hey; thanks for replying. Both stats are connected to the WiFi and up to date. 

My heatlink however, only has a wired connection. It did say I wouldn’t be able to get firmware updates if not connected wirelessly, but it failed to connect. 

I don’t think that that is the problem however, as the schedule for the hot water is working Ok.
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10/6/19
Hello, I will try and help. What do you see when you press "Mode" in the thermostat app, you should see Heat and Off, selecting heat allows the Thermostat to follow a set schedule or have the temperature manually updated OFF means OFF ie no schedule or no manual temperature adjustment. It does not turn ON and off the heating as I think you are expecting to turn the heating off when in "Heat"mode you need to set a temperature in your schedule to lower than ambient so the boiler is not calling for heat.
Last edited 10/6/19
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3 days
Thanks so much for health healing and believe it or not ❤️ allowed respect life's greatest gift . Lakota Wicozoni (world healing)(uncimaka) grand mother Earth......
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