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2/9/19
Trouble connecting C by GE C-life bulbs 1 Recommended Answer 106 Replies 101 Upvotes
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Last edited 5/11/19
I have tried to add my C by GE smart lights to my bedroom without success. I was on customer chat with GE's help line last night and they could not solve the issue, so I believe it to be a Google home issue (app or hardware). I am able to pair the bulbs to the C by GE app, but I wanted to connect to Google directly. Whenever I try to add the new device it says that it cannot find anything and prompts me to factory reset the lights, which I have done multiple times now. Anyone had any luck with this issue? I checked my app, it is up to date. I factory reset my Google home mini, I made sure the firmware was up to date, and I tried unplugging the other Google homes in my house. The one thing that I have not tried is creating a new "home" and adding only that Google home mini to see if that solves the issue.
All Replies (106)
2/20/19
Hi Stephen,
 
Sorry to hear you are having that trouble with the C by Ge bulbs and the Google Home device.
If you haven't had a fix yet, try the following steps below.  If it doesn't work let us know. I have some other ideas....thanks!
Jill
  1. Make sure Google Assistant and C by GE bulb are in the same room.
  2. Turn off C by GE bulb for 10 seconds, then turn it back on.
  3. Make sure you have the latest version of the Google Home app.
  4. Reboot Google Home.
  5. Force close the Google Home app.
  6. Factory reset your C by GE bulb.
  7. Factory reset your Google Home. 
 
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3/15/19
I got my google home 2 days ago, the ge smart bulb was working perfectly until today in the morning. I tried do fix it turning on and off, resetting the bulb, 8s 2s, resetting the google home I tried everything but it still not working. I bought 2 google home with the bulb both are with the same issue. I tried to reset my internet too but nothing is working...  any help?
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4/29/19
My bulb worked for 4 months and just stopped responding to voice commands. I have tried to reconnect  it and I gave tried the factory reset. My mini doesnt see the bulb even though they are inches apart.
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4/30/19
Same here , my bulbs just stopped working yesterday
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7 hr
just started having issues with c by ge bulbs...... for a few months everything was great, then i moved some of them last week and they all got buggy.... did a reset on all of them, they worked for a lil over a day and now they don't respond
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