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9/13/19
Google Home App - Phone Number unlisted. No option to change number?! 1 Recommended Answer 40 Replies 51 Upvotes
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Last edited 10/19/19
Making calls over google mini speakers.
My phone number was coming up as Private when I called my brother.
In the Google Home App (Android) I went to Account -> Settings -> Services -> Voice &video Calls -> Mobile Calling -> and there was an option to add/change number.
I added my number and verified it.  This was a couple of days ago.
(unfortunately) I also added my number, the same number, to both my parents' accounts.  I don't know if this is what has caused my issue. 

Now, when I go to Account -> Settings -> Services -> Voice &video Calls -> Mobile Calling -> my number comes up as unlisted with a blue circle beside it (on the right hand side).  I cannot 'untick' this blue circle, and there is no option to add/change number. Nothing happens if I click, or press&hold on 'unlisted'.  It does not matter if I try this in my account or either of my parents' accounts.  

I would like to change the phone numbers on my parents' accounts but how?!
And should my number be coming up as unlisted in the Home app?

I have force closed the google home app.  I have turned my tablet and my phone on/off.  Nothing changes. Everything is up to date as far as I can tell.

(though, when I call someone else from the mini speakers, my number does come up on their phone so that's something!)

Any suggestions?
Ta.
All Replies (40)
9/14/19
I have the same issue. No option to change or add a number. Very frustrating. Used to work but not anymore. My calls all come up as private number now as well so of course, no one wants to answer.
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9/14/19
Im having the same problem amd google does not have a clue they just state there should be an option to add phone number but theres not
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9/16/19
Having the same issue. I have an iphone does that make a difference ?
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9/18/19
Same issue here, for almost a year now ive had my number linked but all of a sudden the option is gone.
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9/20/19
Me too  tried everything
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9/28/19
Same here. Nobody answers Unlisted Calls - so the feature is currently useless.
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9/28/19
Same here. Very annoying.
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9/28/19
Me too, worked fine until recently, something has changed? Any fix Google?
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10/1/19
Getting the same while trying to setup a new device on a IPhone 5c but no such problems with my IPhone 7 so I’m wondering if this is a software issue on older devices
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10/4/19
Same seems to be happening for me. Android 9 - Samsung Galaxy Note 8. 

I had my number verified but now shows with the 'unlisted' checked and no option to add or verify my number.
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10/5/19
Yeah same issue here. Wonder what the bug is and how soon Google will fix.
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10/5/19
Same here. I'm thinking of deleting the App and starting from scratch again.
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10/6/19
Same issues here have reinstalled home app and tried a few 9ther things without any luck. Any replies from Google would be greatly received on the issue
Last edited 10/7/19
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10/7/19
I have the same issue, Pixel 2 with latest Android 10 update. The only key thing is that I have also just changed carriers from EE to O2, I tried checking with O2 and they had no idea so I'm reaching out to Google for help, this issue renders the Google Home calling pretty much useless!
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10/7/19
Still no answers
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10/8/19
FWIW - On my account, the number is now linked to Google Duo account. For those of you experiencing issues, do you have Google Duo accounts? If not perhaps creating a Duo account would resolve this (what appears to be a bug).
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1 day
Same problem
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