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2/2/19
Google home mini won’t turn on, reboot, or even factory reset. Device also doesn’t respond with a different power cord. A replacement device is requested. The broken device is only 2 months old. 1 Recommended Answer 46 Replies 60 Upvotes
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Last edited 6/6/19
Broken Google Home Mini
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2/3/19
I’m not able to contact the place of purchase as I received it from Spotify for having a family premium account.
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2/3/19
Then you should contact Spotify I'm afraid.
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2/12/19
I am having the same issue... it was working fine and acting like a software update gone bad.  I get two white lights, then 4 white lights, then the connecting scroll, then they shut off and never get the 4 color lights nor the startup sound.

I try to factory reset though I get one orange light that then turns to one green depending on how long i hold it.
Last edited 2/12/19
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13 hr
Also got mine from Spotify. Will not turn on right out of the box.
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