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Google Home Max drops WiFi connection 2 Recommended Answers 40 Replies 90 Upvotes
Last edited 7/30/19
My Google Home Max repeatedly drops WiFi connection. Unplug and plug it back in - connects fine for a little while - few hours - maybe even a day or 2 when we're lucky - then you get the dreaded "I'm sorry I can't reach the Internet right now, check you modem or router" response.
I have four Google Mini's - they all still work during this time.
I have about a dozen other Google-enabled devices - mostly light switches and plugin power controllers used to control lamps and other elements. Also two stereos with full Google connectivity, and 1 TV.
My router supports dual band - 2.4 /5 Ghz but I have all of my Google-enabled devices on the 2.4Ghz band. I have an extremely reliable Fiber-optic Internet connection with 200 Mb/sec down/50 Mb up capability. I have a Sonicwall TZ400 router connected to the Fiber Optic, and then a 48 port Cat 6 1 Gb switch as the access layer to the Sonicwall. My Wireless Access device - from NetGear - along with a number of PC's / BluRay DVD's / other items are all connected to the 48 port switch - typical network configuration. I have Cat6 wall jacks in just about every room in the house - so I can plug into the network from nearly everwhere and bypass the wireless network. The Sonicwall serves as a Firewall and Internet filtering solution - providing great home security.
Way too much technology for the typical home - but I expect my technology to work any time I go to use it, so I am willing to overbuild my infrastructure to support that expectation. Have ran WiFi signal strength tests throughout my house - everything is fine. The ONLY DEVICE that has problems is the Google Home Max, and it has them multiple times a day most days. I have done multiple FDR's on the device. I have rebooted my network infrastructure - multiple times. I have upgraded the BIOS on both my Sonicwall device and my network sewitch to make sure they are all running the latest version numbers.
Nothing has solved the Google Home Max disconnection problem. I physically moved the Google Home so it was only 5 feet away from the wireless access point - still disconnects.
I really want this to work - because I have a lot of time and money invested in my Google Home automation - but I am ready to chuck it all and start over with Alexa.
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