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Google home mini has 4 solid white lights, won't reset. One green light when reset button held. 1 Recommended Answer 571 Replies 483 Upvotes
Google home mini has never worked. Four solid white lights on. Will not reset. Have tried holding reset for minute or more. One solid green light and 3 solid white lights when reset button is held. No sound, volume controls not working. Have disconnected and reconnected power. Nothing at all.
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Hi everyone,
We’re back with another update — our engineering team has been working hard on this issue and we have identified a fix for the problem. The recent firmware update exposed a flash memory issue found in a small number of Google Home and Home Mini devices which causes the filesystem to become corrupted and the device to stop working. We have rolled out an update to address the issue and prevent future corruption. In the meantime, our support team will continue reaching out to customers whose devices have been impacted on this thread via private messaging to further address this issue and come to a resolution.
Again, we appreciate your patience as we’ve worked to resolve this issue.
Thanks,
Rachel
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Try the following:
- Make sure your mobile device or tablet is connected to the same Wi-Fi as your Google Home Mini device.
- Make sure the Mini is powered at a wall outlet, not on a USB port or power strip outlet.
- Open the Google Home app
.
- In Home
, tap the Mini device you want to reboot.
- In the top right corner of the device card, tap the Settings
.
- In the top right corner of the Device settings, tap the More button
Reboot.
.
, tap the Mini device you want to reboot.
.
Reboot. recommended this
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I don’t have the 3 dots in the top right. Under device settings I have a banner that says some settings are unavailable right now.
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Hi John,
Sorry to hear that you are seeing some odd LEDs.
Has the Mini been set up and working before?
Try unplugging it for a few minutes and try again.
If you are still having trouble, let us know.
Jill
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I have left it unplugged for an entire day and still no change. This is very upsetting as I have only had this for about 2 weeks. I was able to set it up and it worked beautifully for about 2 weeks.
Last edited 6/18/19
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I'm having the same issue 4 solid white LEDs and once I press the reset button I get 1 green.
very frustrating that I cannot get it to reset...
looked up the issue online and I was unsuccessful in finding a solution.. also chatted with someone from support and again no help
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Try conducting a Factory data reset per instructions at
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i tried doing the factory reset following those instructions several times and all that would happen is the green led would just come on and that was it. I ended up taking mine back to the store and exchanged it. My wife wanted to just exchange it for an Echo Dot. I said lets give the mini one more chance. That was almost 3 weeks ago.
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Do you fixed the problem? I have the same issue and nobody can help me
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Hi Maria,
Sorry about your Mini. Have you tried the factory reset expert James recommended?
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Yes ....several times... and doesn't work at all.
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I have the same issue 4 white leds continuously on unable to factory reset only green light comes on when reset button is pressed . Is there a solution out there
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I think this problem wont be resolved
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I have the same issue and nothing seems to work... really put off using Google home now
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Mine just started doing the same thing today, stopped working, rebooted it, got 4 white lights that never go away, reset just shows a green light, was working for months before this. These seem to have a short lifespan.
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Mine also suffering from the same faith, is maybe cause by failed software update pushed to the Google Home mini? hope to get real answer soon from Google
regards,
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Mine stopped working will not factory reset
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It just happened to my GHM too. It's dead with 4 solid white lights turned on. I think the cause is a firmware update from Google.
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Same problem and has not been fixed yet.
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Hello Google. I’ve also been impacted with device ceasing to work or reboot. Hoping I will be contacted too. Paul
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