Google home mini has 4 solid white lights, won't reset. One green light when reset button held. 2 Recommended Answers 1417 Replies1507 Upvotes
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Google home mini has never worked. Four solid white lights on. Will not reset. Have tried holding reset for minute or more. One solid green light and 3 solid white lights when reset button is held. No sound, volume controls not working. Have disconnected and reconnected power. Nothing at all.
Just been on a chat with a very helpful google employee - the fix was to unplug for 10 seconds, plug back in wait for the 4 white lights, unplug again for 10 seconds and repeat 10 times. After that press the mute button on the back for at least 15 seconds and it will reset. I was dubious, but it did actually work!
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We’re back with another update — our engineering team has been working hard on this issue and we have identified a fix for the problem. The recent firmware update exposed a flash memory issue found in a small number of Google Home and Home Mini devices which causes the filesystem to become corrupted and the device to stop working. We have rolled out an update to address the issue and prevent future corruption. In the meantime, our support team will continue reaching out to customers whose devices have been impacted on this thread via private messaging to further address this issue and come to a resolution.
Again, we appreciate your patience as we’ve worked to resolve this issue.
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I have left it unplugged for an entire day and still no change. This is very upsetting as I have only had this for about 2 weeks. I was able to set it up and it worked beautifully for about 2 weeks.
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i tried doing the factory reset following those instructions several times and all that would happen is the green led would just come on and that was it. I ended up taking mine back to the store and exchanged it. My wife wanted to just exchange it for an Echo Dot. I said lets give the mini one more chance. That was almost 3 weeks ago.
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I have the same issue 4 white leds continuously on unable to factory reset only green light comes on when reset button is pressed . Is there a solution out there
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Mine just started doing the same thing today, stopped working, rebooted it, got 4 white lights that never go away, reset just shows a green light, was working for months before this. These seem to have a short lifespan.
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Mine also suffering from the same faith, is maybe cause by failed software update pushed to the Google Home mini? hope to get real answer soon from Google
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Hi, mine is doing the same. It has been working fine for months, now suddenly not working. It has the 4 lights - one goes green when the rest button is pressed. I have tried unplugging and replugging. I have also tried it in another room closer to the router. Nothing seems to be working. Any ideas?
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