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Original Poster - Jennie Funkhouser

1/30/19

Google home mini has 4 solid white lights, won't reset. One green light when reset button held. 2 Recommended Answers 1326 Replies 1199 Upvotes

Google home mini has never worked. Four solid white lights on. Will not reset. Have tried holding reset for minute or more. One solid green light and 3 solid white lights when reset button is held. No sound, volume controls not working. Have disconnected and reconnected power. Nothing at all.

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Silver Product Expert James M.

1/30/19

Recommended Answer

Try the following:

Make sure your mobile device or tablet is connected to the same Wi-Fi as your Google Home Mini device.
Make sure the Mini is powered at a wall outlet, not on a USB port or power strip outlet.
Open the Google Home app .
In Home , tap the Mini device you want to reboot.
In the top right corner of the device card, tap the Settings .
In the top right corner of the Device settings, tap the More button Reboot.

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Jennie Funkhouser

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John Geninatti Jr

6/13/19

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I don’t have the 3 dots in the top right. Under device settings I have a banner that says some settings are unavailable right now.

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Jennie Funkhouser

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Platinum Product Expert JillG

6/13/19

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Hi John,

Sorry to hear that you are seeing some odd LEDs.

Has the Mini been set up and working before?

Try unplugging it for a few minutes and try again.

If you are still having trouble, let us know.

Jill

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John Geninatti Jr

6/18/19

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I have left it unplugged for an entire day and still no change. This is very upsetting as I have only had this for about 2 weeks. I was able to set it up and it worked beautifully for about 2 weeks.

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Jennie Funkhouser

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Last edited 6/18/19

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Alexandra Whittaker

16 hr

Recommended Answer

I had the same problem this morning when I woke, 4 solid white lights and no response.

I FINALLLLLLLLY got my google mini to work again.

1. Unplug your device and hit the factory reset button a few times, each time holding it for 6 seconds or so (repeat this 10 times)

2. Plug your device back in (when I did this, I had one green light and then no lights at all)

3. Unplug your device again and plug it back in

4. You should have 4 white dots again but this time they are pulsing

5. Google Mini should be reset to factory settings

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r1csm1th · Accepted Answer · 2020-07-02T22:52:50.649997+00:00

Just been on a chat with a very helpful google employee - the fix was to unplug for 10 seconds, plug back in wait for the 4 white lights, unplug again for 10 seconds and repeat 10 times. After that press the mute button on the back for at least 15 seconds and it will reset. I was dubious, but it did actually work!

Rachel Ch · Accepted Answer · 2019-11-06T04:43:34.27547+00:00

Hi everyone,

We’re back with another update — our engineering team has been working hard on this issue and we have identified a fix for the problem. The recent firmware update exposed a flash memory issue found in a small number of Google Home and Home Mini devices which causes the filesystem to become corrupted and the device to stop working. We have rolled out an update to address the issue and prevent future corruption. In the meantime, our support team will continue reaching out to customers whose devices have been impacted on this thread via private messaging to further address this issue and come to a resolution.

Again, we appreciate your patience as we’ve worked to resolve this issue.

Thanks,

Rachel