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Google home mini has 4 solid white lights, won't reset. One green light when reset button held.
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Google home mini has never worked. Four solid white lights on.  Will not reset. Have tried holding reset for minute or more.  One solid green light and 3 solid white lights when reset button is held. No sound, volume controls not working. Have disconnected and reconnected power. Nothing at all.
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Try the following:
  1. Make sure your mobile device or tablet is connected to the same Wi-Fi as your Google Home Mini device.
  2. Make sure the Mini is powered at a wall outlet, not on a USB port or power strip outlet.
  3. Open the Google Home app Google Home app.
  4. In Home , tap the Mini device you want to reboot.
  5. In the top right corner of the device card, tap the Settings .
  6. In the top right corner of the Device settings, tap the More button More menu and then Reboot.
 
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I don’t have the 3 dots in the top right. Under device settings I have a banner that says some settings are unavailable right now.
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She/her. Platinum Product Expert
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Hi John,
 
Sorry to hear that you are seeing some odd LEDs.
Has the Mini been set up and working before?
 
Try unplugging it for a few minutes and try again.
If you are still having trouble, let us know.
 
Jill
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I have left it unplugged for an entire day and still no change. This is very upsetting as I have only had this for about 2 weeks. I was able to set it up and it worked beautifully for about 2 weeks.
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Infelizmente comprei também o google home mini e com dois meses de uso ele teve o problema de acender o sinal verde ao tentar reiniciar o aparelho, estou há mais de dois anos com o aparelho nessa situação e é uma vergonha uma empresa como o google nesta situação.

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