Google home mini has 4 solid white lights, won't reset. One green light when reset button held.

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Original Poster - Jennie Funkhouser

1/30/19

Google home mini has 4 solid white lights, won't reset. One green light when reset button held. 1 Recommended Answer 733 Replies 585 Upvotes

Last edited 12/3/19

Google home mini has never worked. Four solid white lights on. Will not reset. Have tried holding reset for minute or more. One solid green light and 3 solid white lights when reset button is held. No sound, volume controls not working. Have disconnected and reconnected power. Nothing at all.

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Google Employee Rachel Chambers

11/6/19

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Hi everyone,

We’re back with another update — our engineering team has been working hard on this issue and we have identified a fix for the problem. The recent firmware update exposed a flash memory issue found in a small number of Google Home and Home Mini devices which causes the filesystem to become corrupted and the device to stop working. We have rolled out an update to address the issue and prevent future corruption. In the meantime, our support team will continue reaching out to customers whose devices have been impacted on this thread via private messaging to further address this issue and come to a resolution.

Again, we appreciate your patience as we’ve worked to resolve this issue.

Thanks,

Rachel

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Rachel Chambers

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Jennie Funkhouser

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Silver Product Expert James M.

1/30/19

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Try the following:

Make sure your mobile device or tablet is connected to the same Wi-Fi as your Google Home Mini device.
Make sure the Mini is powered at a wall outlet, not on a USB port or power strip outlet.
Open the Google Home app .
In Home , tap the Mini device you want to reboot.
In the top right corner of the device card, tap the Settings .
In the top right corner of the Device settings, tap the More button Reboot.

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John Geninatti Jr

6/13/19

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I don’t have the 3 dots in the top right. Under device settings I have a banner that says some settings are unavailable right now.

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Jennie Funkhouser

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Platinum Product Expert JillG

6/13/19

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Hi John,

Sorry to hear that you are seeing some odd LEDs.

Has the Mini been set up and working before?

Try unplugging it for a few minutes and try again.

If you are still having trouble, let us know.

Jill

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John Geninatti Jr

6/18/19

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I have left it unplugged for an entire day and still no change. This is very upsetting as I have only had this for about 2 weeks. I was able to set it up and it worked beautifully for about 2 weeks.

Last edited 6/18/19

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Luke Mecklenburg

17 min

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I have the same problem, it started happening a few months back while I was in college. Since then I thought it was a network issue but it's definitely an issue with the firmware. I would appreciate it if I could get some assistance fixing the issue or getting a replacement.

Thanks, :)

Last edited 14 min ago

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