/googlenest/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
This post is a trending issue.
Google home mini has 4 solid white lights, won't reset. One green light when reset button held. 2 Recommended Answers 1405 Replies 1474 Upvotes
1 Recommended Answer
$0 Recommended Answers
1 Relevant Answer
$0 Relevant Answers
Google home mini has never worked. Four solid white lights on. Will not reset. Have tried holding reset for minute or more. One solid green light and 3 solid white lights when reset button is held. No sound, volume controls not working. Have disconnected and reconnected power. Nothing at all.
Details
Community content may not be verified or up-to-date. Learn more.
Last edited 12/3/19
Recommended Answer Recommended Answers (2)
Recommended Answer
Relevant Answer
Just been on a chat with a very helpful google employee - the fix was to unplug for 10 seconds, plug back in wait for the 4 white lights, unplug again for 10 seconds and repeat 10 times. After that press the mute button on the back for at least 15 seconds and it will reset. I was dubious, but it did actually work!
recommended this
Original Poster
marked this as an answer Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Helpful?
Recommended Answer
Relevant Answer
Hi everyone,
We’re back with another update — our engineering team has been working hard on this issue and we have identified a fix for the problem. The recent firmware update exposed a flash memory issue found in a small number of Google Home and Home Mini devices which causes the filesystem to become corrupted and the device to stop working. We have rolled out an update to address the issue and prevent future corruption. In the meantime, our support team will continue reaching out to customers whose devices have been impacted on this thread via private messaging to further address this issue and come to a resolution.
Again, we appreciate your patience as we’ve worked to resolve this issue.
Thanks,
Rachel
recommended this
Original Poster
marked this as an answer Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Helpful?
Relevant Answer Relevant Answers (0)
All Replies (1405)
Recommended Answer
Relevant Answer
Try the following:
- Make sure your mobile device or tablet is connected to the same Wi-Fi as your Google Home Mini device.
- Make sure the Mini is powered at a wall outlet, not on a USB port or power strip outlet.
- Open the Google Home app
.
- In Home
, tap the Mini device you want to reboot.
- In the top right corner of the device card, tap the Settings
.
- In the top right corner of the Device settings, tap the More button
Reboot.
Original Poster
marked this as an answer Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Helpful?
Recommended Answer
Relevant Answer
I don’t have the 3 dots in the top right. Under device settings I have a banner that says some settings are unavailable right now.
Original Poster
marked this as an answer Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Helpful?
Recommended Answer
Relevant Answer
Hi John,
Sorry to hear that you are seeing some odd LEDs.
Has the Mini been set up and working before?
Try unplugging it for a few minutes and try again.
If you are still having trouble, let us know.
Jill
Original Poster
marked this as an answer Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Helpful?
Recommended Answer
Relevant Answer
I have left it unplugged for an entire day and still no change. This is very upsetting as I have only had this for about 2 weeks. I was able to set it up and it worked beautifully for about 2 weeks.
Original Poster
marked this as an answer Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Last edited 6/18/19
Helpful?
Recommended Answer
Relevant Answer
I would like to add that it took mine a total of 17 unpluggings before it actually reset.
Original Poster
marked this as an answer Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
false
false
Notifications are currently off and you won't receive updates. To turn them on, go to Notifications preferences on your Profile page.
Please follow our content policy when creating your post.
Discard post?
You will lose what you have written so far.
Personal information found
We found the following personal information in your message:
This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?
A problem occurred. Please try again.
Create Reply
Edit Reply
Link to post
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
Go to the Legal Help page to request content changes for legal reasons.
Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Post is disrespectful, about third party products or contains unrelated content or personal information.
Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content.
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
Go to the Legal Help page to request content changes for legal reasons.
Reported post for abuse
Unable to send report.
Google user
This reply is no longer available.
Badges
Some community members might have badges that indicate their identity or level of participation in a community.
Google Employee — Google product team members and community managers
Community Specialist — Google partners who help ensure the quality of community content
Diamond Product Expert — Community members with product mastery who help other Google users and Product Experts
Platinum Product Expert — Community members with advanced product knowledge who help other Google users and Product Experts
Gold Product Expert — Community members with in-depth product knowledge who help other Google users by answering questions
Silver Product Expert — Community members with intermediate product knowledge who help other Google users by answering questions
Product Expert Alumni — Former Product Experts who are no longer members of the program
Community content may not be verified or up-to-date.
/googlenest/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/googlenest/profile/0?hl=en