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8/24/19
Why I can’t receive “Nest account reset password email” 0 Recommended Answers 215 Replies 119 Upvotes
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Last edited 4 days ago
I am haveing problem for reciveimg the nest account reset password email for almost one week. I had spok to 3 nest customer service and did all they ask me to do. but I still recive nothing. At the start I was try to add my friend in to my nest account. It was a easy step take about 1min. But I don’t know why this time nest ask me to migrate to google account. However after I migrate my google account nest ask me to link my old nest account  to google. But I forgot my old nest account password. So I use the “forgot password service” on nest web page. It shows that I should receive an email for the instruction to reset my nest password. It’s been almost a week already. I try “forgot password” everyday for a week. Till now I still receive nothing. My nest account has 12 equipment + 1 year camera subscription. But I can’t log in anymore. Nest support can’t resolve this problem too.  This’s such wast of my time and money for the nest home service.
All Replies (215)
8/25/19
Hi Chun,
 
Thanks for bringing this up. I’ll be following up with you via private messaging. Please look out for our message soon. Thank you!
 
Best,
John
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8/28/19
is this problem solve yet?
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8/29/19
I have the same problem. Can't reset my password because I never get the email from Nest to reset it. Please help. I can log in on my desktop, but my password is not visible. I don't know why my phone tells me that it is incorrect when it I can log in just fine on my desktop. Please help.
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9/5/19
I too am having the same exact issue. I just recently got a Nest. It wont accept my password and when I hit password reset, I do not get the email
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9/6/19
I too am having the same issue after i migrate my google account
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9/6/19
I'm also having the same problem did anyone figure this out??? I'm logged in on my desktop, but can't get it work on my phone which is how I primarily view it.
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9/6/19
I am having the same issue. Anyone figure out what to do?
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9/7/19
Hi everyone,
 
Thanks for bringing this up. Let me send a private message to everyone using the registered email on your community profile. Please look out for our message soon. Thank you!
 
Best,
John
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9/7/19
When I grew frustrated with this problem, I turned my phone off for ten seconds and when I rebooted, I was able to get into NEST without any password problems.
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9 hr
Having same problem
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