/googlenest/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
8/22/19
Google account support missing from Nest TV apps (Apple TV and Android TV apps) - WHY??? 1 Recommended Answer 112 Replies 249 Upvotes
1 Recommended Answer
$0 Recommended Answers
Last edited 8/22/19
So I migrated from a Nest account to a Google account with no problems on my Android and iOS devices.  Then I found out that the Nest TV apps do not support Google login yet, so I am essentially locked out and cannot see my Nest cameras via the Nest apps on either the Nvidia Shield of my Apple TV.  

WHEN WILL the TV APPS BE UPDATED?   Further, how can a company offer migration on something as important and account access / login , and NOT have all apps updated?  Since the Nest account login is now gone, it gives me a "incorrect password" error and I can't use that on the TV apps, and since the TV apps aren't updated yet to support the Google logins, I can't use that.  

It's extremely frustrating since I pay lots of money monthly for Nest aware on 7 cameras and I am used to using one of my TVs to view the cameras.  

So once again I ask - WHEN will the Nest TV apps be updated?
Details
Nest App or Account
Community content may not be verified or up-to-date. Learn more.
All Replies (112)
8/23/19
Recommended Answer
Hi Don,

Sorry about your Nest cameras. Yes, migrated accounts do not work with Android or Apple TV apps. We'll take this as feedback and pass it along to the right team. Also, we don't have a specific time as to when this will be updated so be to check our support site or our social media channels for updates. 

Best,
Melba
recommended this
marked this as an answer
Helpful?
-
8/23/19
Recommended Answer
Well thanks for responding, however this is really unacceptable as a Nest user.  I don't know why I should continue to pay Nest every month for a service that I no longer can use the way I have been for years.  

      It's stunning that functionality is now broken, and that you have broken TV apps with no specific time frame to fix this issue you created.  This feels like I am dealing with a start up company, not Google.  Come on here.


Also:

" Yes, migrated accounts do not work with Android or Apple TV apps".

This would have been a wonderful thing to actually TELL users in the areas where Google and Nest are telling users about the migration.  If I had known this, I would never have migrated.  

I have always recommended Nest to all my friends who ask about cameras for their homes.  It is so much harder to do so , now that there are no available TV apps to use.
recommended this
marked this as an answer
Helpful?
8/23/19
Recommended Answer
It's just a pointless canned response.  Melba posted the exact same on another thread word for word.  And then he/she flags his/her response as the best.  Like a self congratulation for being useless.
Last edited 8/23/19
recommended this
marked this as an answer
Helpful?
-
8/24/19
Recommended Answer
@Marc

Yes, and it super frustrating. It’s hard to fathom such poor planning for something so crucial as account access.
Last edited 8/24/19
recommended this
marked this as an answer
Helpful?
12 hr
Recommended Answer
This is a serious problem, the Nest/Google should not have recommended changing or migrating to a Google account (from a Nest account) if the Apple TV app doesn’t work
recommended this
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Edit link
–|
Please follow our content policy when creating your post.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Link to post
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/googlenest/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/googlenest/profile/0?hl=en