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How do I fix Nest Thermostat w5 error? Have tried all suggestions and still won’t connect to WiFi.
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My Nest Thermostat has w5 error and cannot connect to WiFi. It does not even detect the WiFi or my cell hotspot. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other devices have issues connecting. Please help.
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Volunteer Independent Adviser (not a Google employee)
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Hi Kenny Luong, 
 
Thanks for posting in the Google Nest community. This is a known issue which is already being discussed and troubleshooted on this main topic, so I will be directing your post there. I'd encourage you to post on that main topic, where a community specialist can assist you directly if necessary.
 
All the best,
David
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Hi Kenny,
 
Thanks for reaching out and sorry for the late reply. Let's get your Nest Thermostat back online — could you attach a photo of the displayed message in your Nest thermostat when you go to Settings > Network? This will help us know more what steps we should follow. Also, could you attach a photo on your Nest thermostat power readings by going to Settings > Technical Info > Power? Capture the details for Battery, Vin, Vusb, Lin — this will help us check if your Nest thermostat has enough power to stay connected.
Let me know so I can help you properly.
 
Regards,
Andreea
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I’m having the same issue.  Tried everything.
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Community Forums Specialist
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Hey y'all,
 
We are sending out private messages to all the users in this thread. Be on the lookout for an email from Google Nest Support. Meanwhile, we're going to close this thread.
 
If you have any more questions or anything to add, please feel free to start up a new thread. Thanks!
 
Best,
Ai
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