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Google Home Hub - Youtube black screen only, no sound. Everything else works correctly. 1 Recommended Answer 17 Replies 8 Upvotes
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I cannot play directly (or cast) youtube videos on my Google Home Hub. I only see a black screen. Software and firmware is all up to date, and all other functions seem to work as expected.
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Ron - Try a reboot of the google home device by unplugging it for 1 minute, then plug it back in and let it boot up. Did that fix the issue? 
Report back your results.
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Thanks for the reply. No change after doing that. One additional note is that I get the play/pause button on the screen but nothing works.
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Thanks for trying that. Next logical step is a fdr of the home hub:  https://support.google.com/googlehome/answer/7073477?hl=en&ref_topic=7562677
Report back and see if that helps.
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That didn't work either. The first video I tried was grey except for some pixelation on the top right corner and the sound was very choppy. After a few seconds, it stopped. I exited and tried another video and was back to the black screen with pause/play. I really appreciate the help.
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I’m in Vietnam and has the same issue. It did work before but has been stopped working since last month.
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