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My Nest dial is unresponsive when turning it.
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I had the same problem three days ago and somehow got it fixed.

This is my last post on my original thread.    Good luck
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Ring/bezel is working again.  Not entirely sure what I did.  

I ended up taking the nest apart.  Pulled the nest off the wall and removed the six screws in back and removed the two back discs.   Once I disconnected the ribbon that holds the back part to the main body, I noticed what looks like a sensor that is close to the rotating ring/bezel.  The "sensor" has three or four metal prongs coming out of it and is translucent.  I jiggled that and pushed it closer to the ring.    After that I put the Nest back together.  

Once i reattached it to the wall nothing was happening except that the green light on top of the nest was blinking.  After trying a reboot with a black screen (by holding the next down for 15 seconds) , I left it on the wall for about an hour still nothing but a blinking green light.  I took it off the wall and used a USB cable to charge it for an hour and plugged it back on the wall.   Still nothing but a blinking green light.    After trying another reboot, I  left it on the wall for another hour and finally a house appeared on the screen but nothing else.  Another hour and the nest was up and running and the ring/bezel was controlling temperature and screens.  

Note: all times are approximate. I also have no idea if jiggling the sensor worked, or if it was taking things apart that helped reboot it, or if it was something totally different

I hope that this helps someone avoid an expensive paper weight.
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Hi All, 
 
Thank you for reaching out and I apologize for the delayed response. 
 
Elliot G. -  Could you tell us which Nest thermostat you're using — Nest Learning Thermostat or Nest Thermostat E? Also, what country are you located in? Are there any visible damage on the Nest Thermostat ring? Is this newly installed? 

Let's get this sorted out by trying these steps:
  1. Hard reboot the display Remove the display of the Nest Thermostat from the base.
  2. Hold it like a hamburger with your two hands.
  3. Pinch or squeeze it for 15 seconds.
  4. Make sure that there aren’t any cables sticking out from the wall that might prevent the display from being fully seated. If there are, press them back into the wall.
  5. Line up the display and base connectors and press the display straight onto the base until you hear it click into place.
  6. Check the Nest Thermostat from the side. If you can see the white plastic from the base around any of the edges, the display is not seated properly.
  7. If the display won’t go on any further, detach it from the base and check for wiring or other obstructions that may be pushing the display away from the base.
Gunter Walter 2823 -  We are not recommending to alter or take apart any parts of it. This action will revoke  the warranty of the device as you can review on our warranty policy. You  can read it here
 
Thanks, 
Rochelle Ann G.
 
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Hi All,

It's been a while since this thread was last updated by any affected customers so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,
Rochelle Ann
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