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Como vínculo mi cuenta de Cecotec Conga? 1 Recommended Answer 25 Replies 6 Upvotes
Adquirió un aspirador compatible con CECOTEC CONGQ 3490 con Google Home y Alexa.
Al intentar vincular la cuenta de cecotec e ingresar los datos de la cuenta, la aplicación (Google Home y Assistant) me dice que la cuenta no existe.
Me puse en contacto con Cecotec.
¿Me podría ayudar a vincular la cuenta?
Muchad gracias
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Hey Guys,
Thanks for all your feedback! Appreciate your help @James M. I know how hard it is to not been able to link home automation account to Google Home. To confirm, are you able to set up and control your vacuum from the native app? and have you guys tried to link your Conga Cecotec account using a different phone? I suggest that you try to link it from the Google Assistant app on your phone to check if you will have the same issue. Please follow the steps below on how to do it.
For Android device:
- On your Android phone or tablet, touch and hold the Home button or say "OK Google."
- In the bottom right, tap
.
- In the top right, tap your profile picture or initial
Settings.
- Tap Assistant
Home control.
- In the "Devices" tab, tap Add devices
.
- Tap the type of device you want to connect, and then follow the steps.
- When the pairing is complete, tap Done.
.
Settings.
Home control.
.For iOS device:
- On your iPhone or iPad, open the Google Assistant app
.
- At the top right, tap your profile image or initial.
- Tap Assistant
- In the "Devices" tab, tap Add devices
- Tap the type of device you want to connect, and then follow the steps.
- When the pairing is complete, tap Done.
.For more information about linking home control account from the Google Assistant app, please visit this link: https://support.google.com/assistant/answer/7540702?co=GENIE.Platform%3DAndroid&oco=0.
If you still have the same issue after trying the steps above. Please contact Conga Cecotec support so they can check the issue further on their server.
Hope this helps.
Cheers!
Muddi
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A me pasa lo mismo
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Lo mismo...
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Welcome to the help community.
Please visit the Conga Cecotec action page at
Select READ MORE for installation instructions. If no resolve, contact Conga Cecotec support.
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Lo mismo me pasa.
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I've found some instructions online that worked for me and I could easily add my Conga 3090. Apparently you have to add “Robot Conga” found under the explore section of Google Assistant and not by adding a device in Google home. To get to the explore section of the assistant call up the assistant by saying "hey Google", then click on the compass on the bottom right corner; or open the Google app - not Google Home, the normal Google app - click on more > settings > Google Assistant > services > explore. When done this way you will be redirected to another Cecotec website for the linking, different than the one you're being redirected to through Google Home, which WILL accept your login credentials. Note that you will not see the robot under devices in Google Home; Instead of appearing as a device it operates as a chatbot, so you have to say exactly: “Hey Google, ask robot conga to start/stop cleaning” or “Ask robot conga to charge”. You can then set up a custom routine in Google home such as:
When I say - Start cleaning
Assistant will - Ask robot conga to start cleaning, Say: Ok cleaning started
Assistant will - Ask robot conga to start cleaning, Say: Ok cleaning started
Hope it helps :)
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