Google Home sync issue with Philips Hue
Open the app and select the the "Explore" tab.
The first option is "Log in to My Hue".
I have, same results.
Have you tried connecting a different bridge?
Thank you for reaching out to Google.
My name is Gracey, one of the Tier 2 Support Personnel from the Google Home team and I'll be providing you further assistance.
We've been receiving same reports from other users regarding some of our Home Automation Partners not linking to Google Home. Our engineers are already working on it and investigating for a stable fix. In the meantime,we have a work around that we can try.Hopefully,these steps will work.
Below are the troubleshooting steps that you can follow:
Open the Philips Hue App and rename your lights
Download Google Assistant,make sure to sign in the same account you have linked to your Google Home.
Clear the Home App cache.
Here's how to clear app data using iOS
Tap Settings > General > iPhone Storage.(On an iPad the last option will be labelled iPad Storage.)
At the bottom of the screen you'll see your apps, arranged by the amount of storage they take up. Select an app that's taking up a lot of space.
Take a look at the entry for Documents & Data. If this takes up more than 500MB, it's worth deleting and reinstalling the app to clear the space.
Tap Delete App, confirm, then head to the App Store and re-download it. This will be a clean install without all the data and documents.
Here's how to clear app data using Android
Go to your phone settings > Applications > Application Manager > Tap on " Home App" > Storage > Clear cache
Do a clean up via the Philips Hue App. Here is how:
Tap on the Philips Hue App > Go to Settings > Bridges > Bridge will show up > Across the bridge's name, click on the circle with letter (i) icon> Choose clean up
Using the Google Assistant,relink your Philips Hue Account from there
Click on the menu bar(blue circle with white box in the middle)
Under Explore. You'll see a search bar, type in "Philips Hue"
Tap on Philips Hue
Click on "Set Up"
You'll be routed to Home Control section
Click on the blue circle with plus sign on the lower right corner of the screen
Choose "Philips Hue"
Sign in to your Philips Hue Account
Ask Google Home a command
Hopefully, I was able to provide you a better instruction.
Thank you for your patience and understanding.
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