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/googlenest/community?hl=en
11/4/16
Original Poster
ocluke

When will Google Home (or Assistant) work with G Suite (GApps) accounts?

My Google Home that arrived today, as well as the Google Assistant on my Pixel XL phone, does not work with my G Suite account. I have had a G Suite (formerly Google Apps) account for over 10 years, and Google consistently leaves G Suite accounts behind with new products, but I had no idea that it would not have the Google Assitant features integrated with these accounts. It renders all of the "what's my next appointment" or "show me photos of [anything]" useless, which is what I ordered the Google Home for. 

Why I didn't think of this before pre-ordering the Google Home is beyond me, given Google's track record with G Suite accounts. Does anyone have an official answer from Google on if these will be supported in the near future? 

Also, does anyone have a workaround idea for creating a Gmail account and giving it permission to all of the G Suite account information? Or maybe just a tool for migrating everything over to a Gmail account? There's no sense in paying $50/user/year to have less features.
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All Replies (155)
Christina Phan
11/4/16
Christina Phan
Hi there,

Thanks for stopping by the Google Home Help Forum. I currently don't have any news or updates to share about what will or won't be supported in the future, but I do kindly suggest you to Share feedback about Google Home and request integration with GSuite. 

Cheers,
Christina
Matt Buck (Voxable)
11/5/16
Matt Buck (Voxable)
11/8/16
Original Poster
ocluke
@Voxable I read that thread, but as others have noted in the thread, that fix does not work. I already have all of the web and apps enabled for my G Suite user accounts. The limitation is on Google's side. They are not supporting non @gmail.com accounts for Assistant to access calendar, photos, or mail at this time. So the personal assistant features of Assistant are not accessible to G Suite users. 

I'm not trying to find an easy way to migrate all of my account information over to an @gmail.com account. After 10 years of Google showing a track record for rolling out new features to @gmail.com while leaving GApps/G Suite users behind, I'm finally ready to listen to what they've been trying to tell me and am going to switch to a Gmail account.
11/8/16
Original Poster
ocluke
@Christina Thanks for the link to the information on how to submit feedback to request these features through the Google Home device. I just did it, and hopefully more people provide similar feedback to get Google's attention on this.
Rickpina
11/8/16
Rickpina
This is terrible.  I have been using Google Apps (or G Suite) for almost 10 years.  ALL MY DATA is in Google and that is what they want.  However, the Google Home I just bought is USELESS without a personal (@gmail.com) account.  This is very disappointing.  I will be sending the Google Home back.  This is terrible Google.  Terrible rollout!
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David Cleal
12/23/17
David Cleal
Seconding the thoughts of Patrick Rice: I don't understand why my my legacy GApps account is barred from using Google Homes. It's really, really frustrating, and the lack of a channel for complaining makes it doubly so.
 
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