/googlenest/community?hl=en
/googlenest/community?hl=en
11/5/16
Original Poster
david.king

What router settings do I need to set up Google Home?

Hi all,

You might have issues with your router settings when you first set up Google Home. Here’s what you need to Set Up Google Home:
  • Make sure your router is within 10-15 feet of your Google Home.
  • Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP).
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy.
  • Please note, each router and its settings are a bit different. Contact your router manufacturer for details.
  • If you’re using a BT Hub, turn off the Smart Setup feature in the router settings and reset the Google Home. Check out Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5 for more details.
Still having trouble with setup? Next steps:
  1. Please keep in mind that resetting or making changes to your router settings may have unintended consequences. If you have questions or concerns, please consult your router manufacturer or ISP before making any changes.
  2. Reply to this thread and answer the following questions:
    • Are you experiencing any particular error message?
    • What’s your router’s make and model?
    • What color is the LED light on your device? Is it solid or flashing?
Cheers,
David
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All Replies (77)
Grace Y.
11/6/16
Grace Y.
Hi David, 

Thanks for posting this on the Google Home Help Forum. I'm sure many users will find this information useful. You rock!

Cheers, 
Grace
tribbetm
11/8/16
tribbetm
I have a Linksys router and found that the only way to get it to connect to wifi was to tell the router to allow users to disable internet access in the upnp settings.  hope this helps someone.
tribbetm
11/8/16
tribbetm
it worked for about a minute.  it still keeps loosing connection.
tribbetm
11/8/16
tribbetm
so far the only thing that will make it work is turning off security on my wifi. this doesn't seem like a good long term solution.
mikeabbott
11/9/16
mikeabbott
if this is really a requirement 'Make sure your router is within 10-15 feet of your Google Home.' - then i am not sure how usable this product is. i am having the same wifi issues as others on this thread.
11/10/16
Original Poster
david.king
mikeabbott,

I think I mentioned in another topic but this is more of a recommendation than a requirement. WiFi devices, including Google Home, will work better the closer they are to your router.
Zachary R Darnell
11/10/16
Zachary R Darnell
I have a netgear nighthawk AC3200 router and 2 google home devices. One google home connected no problem, the second one refuses to connect to the wifi, regardless of how close i place it to the router. I've tried all of the suggestions in here, still no joy. Thoughts?
PJMS
11/10/16
PJMS
I am having connection issues on a 5GHz wireless N network.  I've tried various channels. I enabled upnp despite the security risk.  I can connect to the same access point on a 2.4 GHz network, but not the 5 GHz network.  When I look at the firewall logs (pfsense) I do not see any packets blocked from the Google Home.  However, when I connect the google home on the 2.4 GHz network, I see a DHCP negotiation with the router and the Google Home's MAC address.  When I attempt to connect on the 5 GHz network, there is no DHCP negotiation.  What gives?  
Franz Dill
11/20/16
Franz Dill
I had my Google Home running for a week, then it lost its way. Won't connect to Wifi.   Now it sends me to 'Chromecast' solutions to solve my problems. That alone is not very smart.  (now there is an easy fix for you)  It also suggests some 'easy' changes to my router settings like above.  Let me tell you, there are no easy router setting changes for the average consumer.   I know enough to try to reset and reboot everything.  That did not work.  So that advice is also not very smart.   Third question, do you know what this week is?  Lots of people will be buying devices like the Google Home.  They will be frustrated, very frustrated.   That is also not very smart.  Sounds like you will not be ready.    I suggest they buy an Echo, which I have never had any problems with, installing or re-installing on the very same Wifi network.    About to send my Home back, its not baked, nor supported it seems.  I am a blogger, about to post the above.    Get in touch with me.  You figure it out,  I have wasted enough time. 
Franz Dill
11/20/16
Franz Dill
OK, I spent lots of time on this, and apparently solved  the problem for now:

 I made one change on my year old ASUS RT-N56U Wireless Router

 I changed the LAN-Multicast Routing to Enabled. 

 Applied and rebooted router.

Rebooted the Google Home, re-loaded the App,  Connected Home App to the LAN ,    No errors were seen during setup.  Previously I got an error that sent me a writeup of issues with Chromecast  (?) 

Works fine, and all other parts of the Lan are working too. 

This was after several hours of experimentation .... and relearning router issues.... No typical non-technical consumer would have done this.  This points to some real problems you might have coming up when a load of new users arrive.  Get ready.    I will send you a bill @ my hourly rate.  


66 MORE
Tom_Christian
8/27/17
Tom_Christian
Answers to what?  You didn't state a problem.

On Sunday, August 27, 2017 at 2:26:14 PM UTC-5, Stetson Starkey wrote:
Yes, same. I am quite frustrated right now that nobody seems to have some real answers. 
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