/googlenest/community?hl=en
/googlenest/community?hl=en
8/14/17
Original Poster
JScottTuck

SmartThings Device Authorization Issues

Over the weekend, I noticed that Google Home now automatically authorizes ALL devices when synced with SmartThings, rather than allowing you to pick and choose what you want to bring over from your SmartThings hub. 

This causes problems with things like "Turn everything on/off" if you have things setup in SmartThings that you would prefer not be setup as a device in Google Home. 

Additionally, I have a custom switch built, using an app in SmartThings. Turning this switch OFF deactivates the security system, and performs some other actions. This is a switch that I would have previously hidden from Google Home. Now, it automatically imports this switch from SmartThings, casuing a potential security risk because it can be turned off using a voice command with Google Home. 


There's a MUCH larger conversation happening on SmartThings Community now as well. You can find it here: https://community.smartthings.com/t/google-home-assistance-problems-with-st-known-issue-to-google/92412/97

SmartThings has indicated that in order to fix this, and revert it to how it was, action has to be taken from Google. 



Google, are you guys doing anything to fix this? It seems that the Echo imports everything, but allows you to go in and remove devices after that fact. That is at least better than the all or nothing approach.
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All Replies (16)
32str8
8/15/17
32str8
I'm here to post my frustration as well. The advantage of Smartthings is that you can customize virtual switches and add unusual devices that don't necessarily play nice with voice automation systems.  Forcing us to associate every device makes voice actions like "turn off everything" unusable. I don't want Google to turn off all my cameras and set off all my virtual switches. Please understand that this is a poor decision that makes using Google Home/assistant impossible. Luckily my Amazon devices still work properly. This action and the difficulty with adding the same devices to different rooms is starting to make the automation decision more difficult. I really want to go all in with Google but this needs to be addressed ASAP.
Matthew Ancona
8/15/17
Matthew Ancona
I'm also very disappointed with the new approach.  I have devices in Smartthings that are either already connected to Google Home separately or i simply don't want to allow voice control of.  This change created duplicate devices which confuses Google Home and my family trying to use it.

If google doesn't revert back to allowing the selection of what devices are controlled, I will likely try out Amazon's devices instead.
Kanto 19
8/15/17
Kanto 19
I agree with JScottTuck - this "all or nothing" approach with SmartThings (ST) integration must change!

For many of us ST users out there, adding ALL ST devices into GH is definitely NOT the right option for a huge variety of reasons, so please bring back the capability to select only the desired ST devices for integration.

Until now, there hasn't been any issue with GH that has ever had me seriously considering a jump over to Echo, but this one is definitely a deal-breaker for me - if selectable device integration isn't returned back into GH soon, I'll be making that switch.
Pete Hicks
8/15/17
Pete Hicks
Google... Hello Google!!! You were winning now you are LOSING!!! I just pulled 6 Alexa's out of my closet that I despise because at least I can turn my lights on and off with them.!!! FIX THIS OR GIVE ME MY $129.00 * 8 $$$ BACK!!
 
Why aren't you listening to your customers!?!
Pete Hicks
8/15/17
Pete Hicks
I have officially removed ST from my home account. I spent all afternoon renaming and removing legacy shortcuts just to find out Google and ST still have them in some sort of cache. I'm better off just using my Alexa's for individual control and using IFTTT and GH for routine along with Stringify. Google is now useless for ST.
 
Fix it!
ohdan
8/15/17
ohdan
After the change, I was not able to authorize any devices at all. This change has broken the integration with an "imaginary benefit" that users DO NOT want.
peterlp
8/15/17
peterlp
I need about 40 devices linked. 

The error is gone now - it links all my 160 devices, water sensors, cameras, virtual devices - and says "Sorry, I can't help with that" at the simple "Turn office lights ON". 

I was literally ready to put away my Alexas (5 of them) - or give them as presents to friends - now I will likely do this with the Google devices (3 homes), chromecasts (4 TV and 5 audio) and give Cortana a chance (though Microsoft does Executive imbecility just as well). 

This is the worst thing you could have done - As ST (along with Wink and Iris) should be the most important in the list of connected home control devices, as it can control all the other devices in your list.

Whomever sat at the top of the meeting table and ignored your engineers objections - you should go back to your previous position (even if you fix this, I will keep in mind that this can happen again). 

Unacceptable. 
Lars Finander
8/16/17
Lars Finander
Hi, Lars from SmartThings here. Today we deployed an update allowing you to select devices and enable/disable routine access for Google Assistant. By default all devices are still added but after install you can go to the SmartApp to customize access.
8/16/17
Original Poster
JScottTuck
Lars,

THANK YOU! At least we know that the SmartThings Dev team listens to their customers, unlike Google! It is much appreciated that you guys took the time to fix this issue that wasn't even caused by SmartThings.
Kanto 19
8/16/17
Kanto 19
Thank you, Lars!  This is fantastic responsiveness, and we appreciate your help very much!
5 MORE
Craig Koellhoffer
9/22/17
Craig Koellhoffer
I'm grateful I ran across this string. I've been trying to get Google Home to reconnect with Smartthings for a couple of weeks now. I gave up and unplugged Home and went back to Alexa. It will be some time before I trust Google Home again.
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