/googlenest/community?hl=en
/googlenest/community?hl=en
7/26/17
Original Poster
Scott Surovich

Can we get a real update to our Google Home/Assistant and Hue issues?

I thought it was just me, but there are multiple posts about people having issues with Hue and Home/Assistant - all starting around last week.  Some people have had luck lowering device count - some have said 35 or so - I have 23 and NONE work on 4 Google Homes or 2 Android phone with assistant.

All apps updated, cleared cache in home app - All Hue devices work with the Hue app, IFTTT, Homeseer, and Smartthings - Just not my home, and Google Home has been solid since day one...

Right now it seems google isnt addressing the issues? 

This is really annoying ... Is anything being worked on by Google?

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All Replies (19)
dh0
7/26/17
dh0
Hi Scott, we are investigating the issue, thanks for bearing with us. I will send you a private message for more information.

Jo HC Wang
7/26/17
Jo HC Wang
hi donovan, i would hope you guys send all of us on the forum with a similar problem a private message when you find out more about this. thanks.
dh0
7/27/17
dh0
Hi Jo, we will provide an update once we get more information.
mjc10109111
7/28/17
mjc10109111
Hello, not sure if this is of any help but thought i would throw it in there just in-case it does. Im having an issue where everything works fine then without any change.

1) Google Assistant (On my Pixel Phone) will just stop either 1 light (It will say its is unavailable) 
2) or nothing will happen when issuing a command the Assistant will say that it has completed the command but nothing actually happens.

After talking to google, playing around and uninstalling everything. Nothing solved the problem

I then solved the problem with the following on my Pixel

1) Open Google Assistant
2) Open menu and goto "What can you do"
3) Scroll down to "Control your home" and select the setting icon 
4) Open the menu and goto "Manage accounts"
5) Select "Philips Hue" and "Unlink account"
6) Once this is removed i then goto the "Manage accounts" page and relink my Philips Hue.

I've had to do this 3 times in the last 4 months but has solved the problem each time.

You have to reallocate each bulb to a room but its the only solution i've found so far that works.

Again sorry i don't have the Google Home so i cannot comment on the exact process as above but hopeful this might be able to help some people.


7/29/17
Original Poster
Scott Surovich
Yeah, Ive done that about 10 times now :)  No luck - just in my office one 1 out 4 homes I have, but I didnt try that one before since I didnt need to do anything with the lights during work hours.  The other three still fail for hue.
Steven fysh
7/31/17
Steven fysh
I unlinked as well as part of troubleshooting the assistant voice control would turn the lights on but dim would just result in web searches. I can now ask for percentage but not to dim the lights. Im really not sure if its a user issue now or google. Hopefully Ill see some more consistent usage with the relink today.
SmittyGSO
8/1/17
SmittyGSO
I have a Philips Hue system with 3 Hue bulbs and 5 GE bulbs.  All work very well through the Hue app, and until recently, was able to control them all through Google Home / Assistant.  Now, whenever I ask Google Home to control any of the GE bulbs either individually or as part of a room, I get the response that they are not available (even though they work fine through Hue app).  Google Home is still able to control the Hue-brand bulbs fine. 

I have tried to unlink/re-link, but no difference. 

I have seen similar issues reported with Home controlling Hue, but none that identify my specific issue with Hue vs. non-Hue bulbs.

Any suggestions?
Google user
8/3/17
Google user
I used to be able to say Hey Google living room lights 100/living room lights 50 etc. Now this stupid hunk of plastic expects me to say Hey Google dim the living room lights 50%. Or hey Google increase brightness of living room lights 100%. Google needs to stop dicking about with the spoken commands. Furthermore they need to start leveling the playing field so all customers get the same benefits regardless of the country they are in!!! I seriously wish I would have stuck to my dot echo.....
8/3/17
Original Poster
Scott Surovich
Yeah - Im a little confused and disappointed in Google for the perceived lack of attention this is getting - I need to go to my office to tell the single home that works (3 that dont) to turn on lights.  This does my (too much) reliance on a home assistant - Used to use Kinects and Homeseer which worked 100% of the time and was under my total control, no cloud required.  My Echo's (4) always worked but I prefer Home and replaced all of my Echo's and havent looked back, until now ... I cant have lights down for weeks, not so much me - but the wife is getting more and more upset daily.   We are both huge Google supporters and starting to lose faith.
gpjonesii
8/28/17
gpjonesii
Just as maybe a(n un)helpful data point - my Google Assistant + Hue lighting (about 12 lights) arrangement works - but it's VERY slow. In fact, it can take up to 2 minutes for a command to be executed (although, it does function 100% of the time).
 
Now, here's the thing: I have an older (round) Phillips Hue Bridge, which, incidentally, isn't supported by Amazon Echo. My guess is that most of the posters on this thread are using the new (square ) bridge. I'm wondering if there are differences in the bridge versions that could be part of the problem. That said, it doesn't seem like Google Home/Assistant actually talks to the bridge - it's all through Hue public API. Notice that in setup, you don't actually push the button on the bridge, which is sort of a hacky security access control feature of the bridge. In Google's case, you authorize your Google account with MeetHue - that means that interactions with our Hue bridge from Pixel/Home devices hit Hue API first, and then MeetHue updates the bridge the next time the bridge polls for changes. That's what I think, at least. I don't think the local Bridge API implements any other security model than the button press, so I think the issue likely lies with MeetHue's public API. FTR, Amazon Echo uses the local Bridge API, which really is the way to go IYAM.
8 MORE
Enrique Benitez
12/20/17
Enrique Benitez
Mine doesn't say an error,I just have ETO tell it twice to turn on a room. This is an outgoing/incoming Google/Phillips API issue. Discovery and investigation complete.
 
something is not waking up on Phillips' end.
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