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Make calls with your Google Nest or Home speaker or display

With Google Nest and Home speakers and displays, you can make calls to friends, family, and businesses with your voice. There are 3 different ways speakers and displays can make calls. Availability varies by country.

Duo calling

With Duo calling, speakers and displays can make and receive video or voice calls to anyone who has a Duo account.

Key features:

  • Make and receive calls with other Duo users worldwide
  • Video and voice calling
  • Make calls between your speakers, displays, and mobile devices
  • No charge for all calls
  • Emergency calls can't be made with Duo
  • With Google Nest Hub Max, you can also send and receive video messages

Set up Duo calling

Google-supported calling

Google-supported calling allows you to make audio calls to mobile, landline, and business phone numbers at no additional cost.

Important: As of mid-December 2020, if you're in the UK, you're no longer able to make Google-supported calls on your speaker or display. You can still make audio or video calls through Duo.

Important: Starting in December 2021, Google-supported phone calls from your speakers and Smart Displays can only be made to numbers in your Google Contacts. Learn more about this change.

Key features:

  • Available in the US and CA
  • Supports making audio calls. Calls can't be received
  • No charge for calls within the US and CA
  • Show or hide your phone number when calling
  • Emergency calls can't be made

Learn how phone calls will change in the US in December 2021

In December 2021, to make Google-supported phone calls from your speaker or Smart Display, you’ll need to:

  1. Set up Voice Match and turn on personal results for the Google Assistant-enabled devices you want to make calls from.
  2. Have or add the number you want to call to Google Contacts.

After this change, if you try to call a number that’s not saved in Google Contacts, you’ll get the option to add it. If you add the number, Google Assistant will make the call. If you don’t add it, Google Assistant will cancel the call.

Make Google-supported calls

Mobile calling

With Mobile calling, you can link your speaker or display with your Google Fi or Google Voice plan to make calls to anyone with a phone number available in your call provider's plan.

Key features:

  • Supports making audio calls. Can't receive calls.
  • International calls might be available
  • A subscription is required from a call provider.
  • Call charges are in accordance with your call provider's plan.
  • Data charges may apply.
  • Show or hide your phone number when calling.
  • Emergency calls aren't available.

Mobile calling is available through:

Set up and make mobile calls

Compare call types 

Feature Duo calling Google-supported calling Mobile calling
Video calls Yes No No
Audio calls Yes Yes Yes
Calls between displays, speakers, and phones Yes No No
Receive calls from others Yes, from other Duo users No No

Who you can call

Make and receive calls with other Duo users worldwide Most numbers within US and CA including mobile, landline, and businesses when located within these countries
  • Depends on your mobile provider and plan
  • International calling may be available
Cost No charge No charge if made from within and to the US and CA
  • Charged based on service provider’s plan
  • Data charges may apply
  • Subscription required
Emergency calls No No No
Availability Anywhere Google Nest or Google Home speakers or displays are sold US and CA Wherever your subscription service is offered

Important: As of mid-December 2020, if you're in the UK, you're no longer able to make Google-supported calls on your speaker or display. You can still make audio or video calls through Duo.

Calling availability by country

Country Duo calling Google-supported calling Mobile calling
US Yes Yes Yes
CA Yes Yes No
UK Yes No No
IT Yes No No
AU Yes No No
Other markets where speakers and displays are sold Yes No No

Important: As of mid-December 2020, if you're in the UK, you're no longer able to make Google-supported calls on your speaker or display. You can still make audio or video calls through Duo.

Make a call

Below are some of the things you can say to make calls:

Say "Hey Google," then:

  • "Call [business name]."
  • "Where is the nearest [business]?" then "Hey Google, call them."
  • "Call [phone number]."
  • "Redial."
  • "Call [contact name]."
  • "Video call [contact]."
  • "Call [display or speaker name]."

The availability of commands will vary depending on the calling methods set up on your device. For example, if you’ve set up Duo calling and turned on personal results, you’ll be able to say "Video call [contact]" to make video calls. On displays, touch controls are also available when you set up household contacts. Learn more about how to set up and make calls with Duo calling, Google-supported calling, and mobile calling.

Use the Google Assistant while on a call

When you’re on a call, you can use voice commands related to your call. For example, ask to lower the volume of your call. Some queries not related to your call are not available while the call is active.

While you’re on a call, when you say "Hey Google," the person you're in a call with will hear you say "Hey Google," the person you call will perceive you say "Hey Google," then the call will be muted while you complete your request. If you make a video call, the call will be muted but the camera feed stays on.

Frequently asked questions

What does my speaker or display record?

Google records voice commands after "Ok Google" or "Hey Google." For example, "Hey Google, call Bob" or "Ok Google, hang up" would be recorded. The recording stops after that phrase.

Google doesn't record the phone conversation.

If I have multiple numbers associated with a contact, which one will my device call?

With Google-supported calling and mobile calling, the Google Assistant asks you which number you'd like to call. Eventually, your Assistant learns which number you prefer for certain contacts so you can skip this step in the future. You can also edit your contacts to make them more unique at contacts.google.com.

With Duo calls, your device calls the number with a valid Duo account.

Can someone call me on my Home or Nest device?

You can receive calls made by someone with Google Duo.

To receive calls:

Google-supported calling and mobile calling don't support incoming calls.

Can I block people from calling me on my speaker or display?

You can only receive calls made by someone using Google Duo. Learn more about how to block numbers on Duo

You can turn on Do not disturb to temporarily block all calls. Note: Do not disturb also disables incoming broadcasts and reminder notifications. To prevent call notifications on a regular schedule, set up night mode

What happens when you reach a number that has a menu and says "press 2"?

Use your voice to navigate through a phone tree. When the phone system gives you the prompt for the option you want, such as "Press 2," say "Hey Google, press 2." With a Nest Hub or Nest Hub Max display, you can also use the dial pad on your screen.

Note: Duo calls, don't allow you to use voice commands to navigate a phone system while on a call.

Are there any content or usage policies that apply to calls on speaker and displays?

Google's Terms of Service and Privacy Policy apply to Google Nest or Home speakers and displays. Additionally, speakers and displays follow the same acceptable use policy as Google Voice.For mobile calling on Google Nest or Home devices, the call provider’s terms of service also apply (Example: Google Fi’s Terms of Service applies to Fi-supported calls.)
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