Make calls with your Google Nest or Google Home speaker or display

With Google Nest and Google Home speakers and displays you can make calls to friends, family, and businesses with your voice. There are three different ways speakers and displays can make calls. Availability varies by country.

Duo calling

With Duo calling, speakers and displays can make and receive video or voice calls to anyone who has a Duo account. 

Key features: 

  • Make and receive calls with other Duo users worldwide.
  • Video and voice calling.
  • Make calls between your Google Nest speakers, displays, and mobile devices.
  • All calls are free.
  • Emergency calls cannot be made with Duo.
  • With Google Nest Hub Max, you can also send and receive video messages.

Learn more about setting up Duo calling.

Google supported calling

Google supported calling allows you to make free audio calls to mobile, landline, and business phone numbers. 

Key features:

  • Supports making audio calls. Calls cannot be received.
  • Calls within the US, CA, and UK are free.
  • Show or hide your phone number when calling.
  • Emergency calls cannot be made.
  • Available in the US, CA, and UK

Learn more about making calls through Google supported calling.

Mobile calling

With mobile calling, you can link your speaker or display with your mobile carrier plan. This allows you to make calls to anyone with a phone number available in your mobile plan.

Key features:

  • Supports making audio calls. Calls cannot be received, except through Telstra.
  • International calling may be available.
  • A mobile subscription is required. 
  • Call charges will be in accordance with your mobile plan. 
  • Data charges may apply. 
  • Show or hide your phone number when calling.
  • Emergency calling is not available except through Telstra.

Mobile calling is available through:

Learn more about setting up and making mobile calls.

 

Compare calling types 

Feature Duo calling Google supported calling Mobile calling
Video calling Yes No No
Audio calling Yes Yes Yes
Calling between displays, speakers, and phones Yes No No
Receive calls from others Yes, from other Duo users No No, except with Telstra

Who you can call

Make and receive calls with other Duo users worldwide Most numbers within US, CA, UK including mobile, landline, and businesses when located within these countries Depends on your service provider and plan. International calling may be available
Cost Free Free if made from within and to the US, CA, and UK

Charged based on service provider’s plan

Data charges may apply

Subscription required

Emergency calls No No No, except with Telstra
Availability Anywhere Google Nest or Google Home speakers or displays are sold US, CA, UK Wherever your mobile subscription service is offered

Calling availability by country

Country Duo calling Google supported calling Mobile calling
US Yes Yes Yes (Google Fi and Google Voice)
CA Yes Yes No
UK Yes Yes No
IT Yes No Yes (Telecom Italia)
AU Yes No Yes (Telstra)
Other markets where speakers and displays are sold Yes No No

Make a call

Here are some of the things you can say to make calls:

Say "Ok Google,” then:

  • "Call [business name]."
  • “Where is the nearest [business]?” then “OK Google,”  “Call them.” 
  • “Call [phone number].” 
  • "Redial."
  • "Call [contact name]."
  • "Video call [contact]"
  • “Call [display or speaker name]” 

The availability of commands will vary depending on the calling methods set up on your device. For example, if you’ve set up Duo calling and turned on personal results, you’ll be able to say “Video call [contact]” to make video calls. On displays, touch controls are also available when you set up household contacts. Learn more about setting up and making calls with Duo calling, Google supported calling, and mobile calling

Use the Google Assistant while on a call

When you’re on a call, you can use voice commands related to your call. For example, ask to lower the volume of your call. Some queries not related to your call are not available while the call is active. 

When you’re on a call, the person you are calling will hear you say “Ok, Google,” then the call will be muted while you complete your request. If you are making a video call, the call will be muted but the camera feed will continue streaming.

Frequently asked questions

What does my Google speaker or display record?

Google will record voice commands after “Ok Google” or “Hey Google.” For example, “Hey Google, call Bob” or “Ok Google, hang up.” would be recorded. The recording stops after that phrase.

Google doesn't record the phone conversation.

If I have multiple numbers associated with a contact, which one will my device call?

With Google supported calling and mobile calling, the Google Assistant will ask you which number you would like to call. Eventually your Assistant will learn which number you prefer for certain contacts so that you can skip this step in the future.​ You can also edit your contacts to make them more unique at contacts.google.com.

With Duo calls, your device will call the number with a valid Duo account.

Can someone call me on my Home or Nest device (versus me calling them)?

You can receive calls made by someone using Google Duo.

To receive calls:

Google supported calling and mobile calling (except with Telstra) do not support incoming calls. 

Can I block people from calling me on my speaker or display?

You can only receive calls made by someone using Google Duo. Learn more about blocking numbers on Duo

You can also temporarily block all calls by turning on Do not disturb. Note: This will also disable incoming broadcasts and reminder notifications. To prevent call notifications on a regular schedule, set up night mode

What happens when you reach a number that has a menu and says “press 2”?

Use your voice to navigate through a phone tree. When the phone system gives you the prompt for the option you want, such as “press 2,” say “OK, Google, press 2.” With a Nest Hub or Nest Hub Max display, you can also use the dial pad on your screen.  

Note: With Duo calls, you will not be able to use Voice commands in a call to navigate a phone system.

Are there any content or usage policies that apply to calling on Google Home or Google Nest devices?

Google's Terms of Service and Privacy Policy apply to Google Home and Google Nest speakers and displays. Additionally, Home and Nest devices follow the same acceptable use policy as Google Voice. You can view the terms of that policy here.
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