Issues resetting Google Nest or Home speaker

Your device may be affected by this issue if both of these are true:

  • Your speaker is unresponsive when you say "Hey Google."
  • Your speaker doesn't make any sound when you attempt to factory reset it.

If you’re experiencing this behavior, you’ll need to factory reset your speaker using this workaround:

  1. Unplug the power cord from your speaker, wait 10 seconds, then plug it back in and wait until all 4 LED lights on top illuminate.
  2. Repeat step 1 ten more times.
  3. After plugging your speaker back in the final time, you''ll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet" to let you know that it’s ready for setup.

We know this solution is tedious and we appreciate your patience.

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