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To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K. Help Center, Canada Help Center, Australia Help Center.

Issues when you reset your Google speaker

Your device may be affected by this issue if both of these are true:

  • Your speaker is unresponsive when you say "Hey Google."
  • Your speaker doesn't make any sound when you attempt to factory reset it.

If you’re experiencing this behavior, you’ll need to factory reset your speaker using this workaround:

  1. Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
  2. Repeat step 1, 10 more times.
  3. After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

This solution could be tedious, but your patience is greatly appreciated.

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