How to install Nest Hello with the Indoor Power Adapter

1. Things to know before you begin

Nest Hello is designed to replace a wired doorbell
and use your current doorbell chime. But you can
use the Indoor Power Adapter to install Hello if you
don’t currently have a doorbell, if you have a
wireless battery-powered doorbell, or your doorbell
system won’t work with Hello for other reasons.

The steps are different to install Hello with the
Indoor Power Adapter, so follow this guide closely.
You’ll need to skip some steps in the app and follow
them here instead.

  • Purchase Nest Hello and the Indoor Power Adapter
    from the Google Store.

  • If you would like a separate doorbell chime in addition
    to using the Nest app on your phone, you can purchase
    a Google Nest Hub or other Google Assistant-enabled
    device from the Google Store or a local retailer.

  • You’ll need to drill a hole completely through your
    home’s exterior wall to run the power cable to
    a power outlet inside  your home. Contact a local
    Nest Pro
    if you don’t feel comfortable drilling all the way through the wall.

WARNING: Do not plug the adapter into an outdoor
power outlet. It isn’t weatherproof.
Indoor power adapter

2.  What you'll need for installation

Basic tools

  • Phillips screwdriver

  • Power drill

  • Phillips bit

  • 11/32 in (9 mm) drill bit that’s long enough to go completely through your home’s exterior wall

  • Hammer

  • Pencil

  • Bubble level (to check doorbell alignment)

A Google Home or other Google Assistant-enabled device, such as the Google Nest Hub, if you would like a separate doorbell chime in addition to using the Nest app on your phone. You can purchase a Google Assistant-enabled device from the Google Store or a local retailer.

Nest app and internet requirements

  • Compatible phone or tablet (check the requirements here)

  • Your Wi-Fi network password

  • A broadband internet connection, with a minimum of 2 Mbps upload speed for each camera in your home

  • If you’re using a Google Home or other Assistant enabled device as a doorbell chime, check their requirements.

3. Install Nest Hello with the power adapter

1. Turn off power

Before you get started, go to your home's breaker
or fuse box and turn off the power to anything 
near the door when your're installing Hello (existing
doorbell, porch lights, power outlets, etc.). This will
protect you when you drill through the wall.

Important 

  • Try turning the porch lights on to confirm the power
    is off If you need to, you can also turn off the main
    power switch at the breaker box.
Breaker box
  • Keep in mind that you’ll need to know where any in-wall plumbing and electric wiring are.

  • Check the building codes where you live to make sure your installation is safe.

2. Sign in to your account or create one

  • If you’re new to Nest:  Go to the Google Play or Apple App Store to download the Nest app and create a free account.  

  • If you already own a Nest product: Sign in to your account on the app, if you aren’t already.

Note: If you have more than one home in your account, make sure that you’ve first selected the Nest home where you want to install your camera. Tap Menu   in the top left of the home screen to change homes.

3. Scan the QR code

  • If you’re new to Nest: Tap Add New Plus icon on the app home screen.

  • If you already own a Nest product: Tap Settings Nest settings icon in the top
    right corner of the app home screen. Then select Add product.

Then scan the QR code on the back of Hello. You can also find it
on the brown envelope that came in the box. 

The app will begin installation steps. 

Tip: If you’re having trouble scanning the code, make sure you
have good lighting and that you’re not casting a shadow on
the code.

You can also, tap Continue Without Scanning and type in
the characters at the top of the QR code.
Nest hello back view


 

4. Skip the app subscriptions

When you get to this step, tap Skip.

Then follow the instructions in this article to
install Hello with the Indoor Power Adapter.
You’ll come back to the app instructions later.

find the chime connector in the box

 

5. Check if you need to use the wedge

 

You can use the included wedge if you’re installing Hello
in a corner, or you simply want to change the viewing
angle a bit.

Stick the wedge onto the wall plate with the adhesive
strips.

Make sure you install the wedge the right way

  • You can flip the wedge to angle the camera in the
    opposite direction.

  • The horizontal screw hole on the wall plate should
    be on the bottom (as pictured).

Nest Hello wedgeNest Hello plate install wedge

Nest Hello wallplate screw hole

 

6. Drill and install the wall plate

  • If you are replacing your current doorbell

You may be able to mount Hello over the old doorbell button’s location. But you might need to drill a new hole or remove the current doorbell wires and drill out the existing hole so the power adapter’s cable can pass through the wall.

  • If you don’t have a doorbell

Install Hello about 4 feet, or 1.2 meters high- this is where most doorbells are located.

1. Use the wall plate to mark holes to drill for the
cable and the screws. Use a bubble level to check
that the wall plate is straight.
Important: The doorbell wires must come through
the bottom of Hello’s wall plate hole (as pictured).
If they don’t, they can prevent Hello from locking onto the wall plate.

2. Drill a hole for the power cable all the way through the wall.
Use a 11/32 inch (9 mm) drill bit that’s long enough to go
completely through the wall. Remember that you’ll need to
know where any in-wall plumbing and electric wiring are before drilling.

3. Drill pilot holes for the screws with a 3/32 inch (2 mm) drill bit.
Use the included masonry bit and wall anchors if you’re drilling into stone, stucco, or other hard materials.

4. Mount the wall plate with the screws.
Important: Make sure the wall plate is right side up - the horizontal screw hole should be at the bottom.  

Nest Hello wires on bottom wall plate

5. Mount the wall plate with the screws.
Important: Make sure the wall plate is right side up - the horizontal screw hole should be at the bottom.

7. Run the power cable through the wall

Go inside your home and slip the wall grommet over the adapter cable. Then run the cable through the hole to the outside.

Important: Don’t plug in the adapter yet. You might damage it if the wire ends touch each other. Keep it unplugged until you finish installation.

8.  Connect the adapter wires to Hello

Connect the wires to Nest Hello.

  • It doesn’t matter which terminal you connect
    a wire to.  

  • Make sure the screws are snug and that the wires
    point down as shown. This is so excess wire can be
    tucked back into the wall, letting Hello properly connect to the wall plate.

Nest Hello connect adapter

9. Mount Hello

Slide the top of Hello into the wall plate. Then press
until the doorbell clicks into place.

If it doesn’t seat properly or you don’t hear a click,
re-check that you’ve fully tucked any excess wire
back into the hole.

Tip: If you ever need to remove Nest Hello, push the
included release tool (or a thumbtack) into the hole
on the bottom to release it.
Doorbell being mounted

 

10. Switch the power on and plug in the adapter

Skip ahead in the app until it asks you to switch the power back on. Then turn the power on at your breaker or fuse box and plug the power adapter into the indoor wall outlet.

You can use an extension cord to reach if needed. If you have excess cable, you can either tuck it back into the hole in the wall or use a cable tie to wrap it up.

11. Check Hello's power

Once it’s plugged in Nest Hello will turn on, and its light ring will turn blue.  

Troubleshooting

If the light ring doesn’t turn on, double check that the adapter is plugged in to a live power outlet. Then unplug the adapter and plug it back in. Also make sure the wires are properly connected to the back of Hello and that the screws are snug.

12. Finish setup with the app

1. Connect to Wi-Fi

First, you’ll tell the app where you installed Nest Hello. Then select your Wi-Fi network and enter the password. Hello will then connect to Wi-Fi.

Troubleshooting

  • If Hello can’t connect to your Wi-Fi network, you can try moving your router a bit closer or adding a Wi-Fi extender.

  • If you already have a Nest product installed in your home, Hello will try to get your Wi-Fi info from it. Try moving it closer to Hello if possible or, temporarily uninstall Hello and plug it in closer to the assisting product while you try connecting to Wi-Fi again.

2. Test the video stream

Once Hello is connected to Wi-Fi and the app, the app will test the video.

3. Turn off the chime and test

Before you test Hello, turn off the chime option in the app - even if you don’t have a wired doorbell chime installed.

1. Exit Hello setup by tapping Done.

2. Tap your Hello on the Nest app home screen. Then tap Settings Nest settings icon.

3. Set the Indoor chime On/Off option to off.

4. Now press Hello’s button to check that it’s working. You should also get a notification from the app that someone’s at your door.

4. Optional: Connect Hello to Google Assistant

You can have a Google Home, Google Nest Hub, or other device with Google Assistant built-in, sound a chime and announce visitors when they ring the doorbell.

1. Change Nest app settings

1. Tap your Hello on the Nest app home screen. Then tap Settings Nest settings icon.
2. Make sure that the Indoor chime On/Off option is set to off.
3. Set turn Visitor announcements to on.

2. Set up your device with the Google Assistant 

If you haven’t already, use the Google Home app to set up your Google Nest Hub or other device with Google Assistant built-in. Just plug it in, open the Google Home app and follow the app’s instructions.

3. Connect Hello to the Google Home app

1. Open the Google Home app and tap Add, then Set up device.

2. Select Have something already set up? and choose Nest from the list.

3. Follow the app’s instructions.

4. Run a quick test

Press the doorbell and you should hear the bell sound and a spoken alert that someone’s at the door. If you have a Google Nest Hub, you’ll also see Hello’s live video stream on the Hub’s screen. 

 

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