To avoid long wait times due to Typhoon Rai, we encourage you to use our online Help Center, Community Forums, Chat and Social channels (Facebook, Twitter) as additional options during this time. If you'd still prefer to call us, please expect longer than normal response times. We appreciate your patience and understanding as we work to provide support as quickly as possible

Your doorbell chime rings when no one is at the door

This issue can occur with Nest Doorbell (wired) and should not affect Nest Doorbell (battery) devices when hardwired.

“Phantom” ringing that happens at random times is typically due to fluctuations in the voltage sent to your chime. While small power spikes usually won’t cause the chime to sound, larger ones can. This might happen when your Nest doorbell switches to night vision.

  • Turn off Night Vision in your Nest doorbell settings to temporarily prevent phantom ringing.
  • You probably need to upgrade the transformer that's connected to the chime’s wires.
  • Contact a local pro to have them check the voltage and install a new transformer.
Was this helpful?
How can we improve it?
true
Have a question?

Get an answer from an expert on the Google Home Help Forum.

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
1633396
false