FAQs about accounts for the Nest app

Last Updated January 20, 2021

Here are answers to some common questions about accounts for the Nest app. Your account is the key to unlocking all the features of your Nest devices and services. You’ll find information about how to create, use, or update your account as well as some helpful tips if you get stuck.

Quick links

Migrate your Nest Account to a Google Account
Check if you’ve migrated your Nest Account to a Google Account
Troubleshoot account migration issues
Create a new account to use the Nest app
Troubleshoot sign in issues
Manage your account and emails
Delete your account
Download your account data

Migrate your Nest Account to a Google Account

Important: If you started using the Nest app after August 19, 2019, you’re already using a Google Account and don’t need to migrate.

If you started using the Nest app before August 19, 2019, you created a Nest Account to manage your Nest products. You now have the option to migrate your Nest Account to a Google Account, creating one unified Google Account that you can use to manage products and homes in both the Nest and Google Home apps.

If you migrate, your Nest data will be associated with your Google Account. To understand how Google will use your Nest data if you migrate and how you can manage your Google settings, read our Privacy FAQs.

Note: If you use a Gmail address to sign in to your Nest Account, you might still need to migrate.

Before you begin

If you migrate your Nest Account to a Google Account, your experience of your Nest home and products will change. Migration is optional, and once completed, is not reversible, so it’s important to understand the changes that migration will bring before you start. 

Here are some key things that will happen when you migrate:

We recommend that you read all the information in the Important changes when you migrate and Privacy and Terms of Service sections to help decide if migration is right for you at this time.

How to migrate 

You can only link one Google Account to one Nest Account. 

  1. On your mobile device, download the latest version of the Nest app from Google Play.
  2. Check that you have an eligible Google Account
    1. If you don’t have one, you will need to create a new Google Account.
  3. Open the Nest app Nest app icon  and, if asked, sign in.
  4. Tap Settings Nest settings icon  Account  verify that you’re signed in with the account you want to migrate.
    1. To migrate a different Nest Account, tap Sign out at the bottom of the screen sign in with the account you want to migrate.
  5. Tap Migrate to a Google Account.
  6. Follow the in-app instructions.

Detailed instructions

  1. Read the account migration benefits and details carefully.
  2. When you’re ready to migrate, select Continue with Google.
  3. Choose the Google Account you want to use. We recommend using the same account you’re currently using with Google Assistant or Google Home products. You can also create a new Google Account or select Use another account if you have an existing account that’s not listed.
  4. You’ll need to let the Nest app access specific data from your Google Account. 
    • Select Info info button for more information on what will be shared. 
    • Select Allow to start migration.

      Note: If you have Works with Nest connections and/or the Google Home app, you may see additional steps to disconnect your Works with Nest connections and combine your homes into a unified Google Nest home. You won’t be able to use Works with Nest connections with a Google Account.
  5. Select home members. 
    • If you are the Owner of a Nest home, home members with Full Access will lose access to the home when you migrate. If they have a Google Account, you can re-invite them either during this step or later with the Google Home app. 
  6. Review Privacy and Terms. We’ll explain how Google will use your data and Google’s commitment to privacy in the home. 
  7. Select Complete migration.
    • If you’re accepting an invitation to join a home, review how your access will change I agree.
  8. Select the emails you’d like to receive Next.
  9. You’re all set. Select Done.
​​​

Video instructions

Learn about migrating your Nest Account to a Google Account

Note: Migration instructions begin at 2:17 in the video.
Now that you’ve migrated, when you sign into the Nest app, you'll use the Sign in with Google button and enter your Google Account credentials.

Verify that you’ve migrated

You can verify you’ve migrated in the Nest app Nest app icon:

  1. If you’re asked to sign in, select Sign in with Nest  enter the email and password associated with your Nest Account. 
    • If you’re able to sign in with your Nest Account, then your account hasn’t been migrated. 
  2. If you’re unable to sign in with your Nest Account, tap Sign in with Google.
    • If you can sign in with your Google Account, then your account has been migrated. 
  3. If you’re already signed in, at the top right, tap Settings Nest settings icon
    • If the option “Migrate to a Google Account” does not appear on the screen, then your account has been migrated.

Important changes when you migrate

Works with Nest

If you have Works with Nest connections, you’ll remove them when you migrate your Nest Account to a Google Account. You will not be able to relink them after migration. However, you may be able to relink your Works with Nest devices using the Google Assistant instead. 

To find out if your devices can work with the Assistant, search for them on the Assistant actions page

Learn how to control your Nest products with Amazon Alexa.

To learn more about the broader changes to our Works with Nest program, see our What's Happening at Nest FAQs page and updates to Works with Nest blog.

Homes and family members

When you migrate your account, it can affect other members of your Nest home, including their ability to access devices such as locks and thermostats. If possible, discuss account migration with the other members of your home first and migrate together. 

Important: If the Owner of a Nest home migrates, all other home members must migrate and be re-invited in order to maintain access to the home.  

Once you complete migration, the actions you take in the Home app will be reflected in the Nest app and vice versa. For example, if you remove a member from your home in the Home app, it will remove that member from your corresponding home in the Nest app.

Learn how to Share a home and devices in the Google Home app.

Migration for the Owner of the Nest home

  • If you’re the Owner of a Nest home, control of your home will work differently after you migrate. 
    • You’ll add and remove home members, except for those with Home Entry Only access, using the Google Home app.
    • You’ll only be able to invite home members who have a Google Account.  
  • Important: In the Home app, each home member can invite or remove other members, including you. That means any member in your home can remove you through the Home app. If this happens:
    • You’ll lose access to the Nest home.
    • All Nest devices that you added to the Nest home will be removed.
    • If you have a Nest Aware subscription through the Google Store, you’ll lose access to it. You’ll need to contact support to cancel payment. When that happens, your subscription will be cancelled and you’ll lose any recorded video history that isn’t saved to the Nest app. 
  • If you have a Nest Secure or Nest × Yale Lock, you can use the Guest Access feature in the Nest app to assign either a Nest Tag or passcode for accounts that cannot be migrated.

Migration for Nest home members with Full Access

  • If the Owner of a Nest home migrates, you will need to migrate before they can invite you to a home in the Google Home app. 
  • As a member of a home in the Google Home app, you'll be able to control all devices in the home, change settings, view account and activity history, and add or remove members and devices.

Device control after migration

  • After you migrate, you’ll still set up and control Nest Energy and Safety & Security devices with the Nest app. 

    Except for Nest Protect and Nest Tag, these devices will also be automatically linked in the Home app. You’ll be able to control some features of these devices with the Home app. 

    To set up new devices in the Nest app:
    1. Open the Nest app  Nest app icon  tap Settings Nest settings icon  Add product.
    2. Follow the steps in the app. 
  • You’ll set up and control other Nest and Works with the Google Assistant devices with the Home app. 

    Learn how to set up smart devices in the Google Home app.

Android TV and Apple TV

Once you migrate your account, you’ll no longer be able to use the Nest app on Apple TV or on Android TV.

Nest subscriptions

  • If you migrate to a Google Account, you should not see disruption to your existing Nest subscriptions, such as Nest Aware.
  • To purchase new subscriptions after you migrate, you must also migrate your existing Nest subscriptions to Google Pay. 
  • After migration to a Google Account, you will only be able to purchase new subscriptions from the Google Store and not the Nest Store.

Nest and Home apps

You’ll use the Nest and Home apps for different actions after migration, as follows:  
  Things you can do in the Nest app  Things you can do in the Home app 

Invite users with existing Nest Accounts to join your home

(Note: The user must first migrate to a Google Account.)
 

 

check mark

Invite users with Google Accounts to join your home  

check mark

Remove a home member from your unified Google Nest home  

check mark

Rename or delete your unified Google Nest home  

check mark

View your unified Google Nest home family members

check mark

check mark

Control Energy and Safety & Security Nest products

check mark

check mark *

Control Google speakers and displays   check mark
Control Works with Google Assistant devices   check mark

*Note: Nest Protect and Nest Tag will only appear in the Nest app. Some features on other products are also currently only available in the Nest app.

Changes to policies and Terms of Service

Once you migrate, you’ll be subject to Google Terms of Service as supplemented by these Nest Terms. The Google Privacy Policy and the Nest Privacy FAQs explain how your data will be handled. Please also read Google’s commitment to privacy in the home

Learn about Data, Privacy, and Terms of service for migrated Google Accounts.

If you don’t migrate your Nest Account, you’ll remain subject to existing terms and privacy policies of Nest Labs, Inc. If there are any changes to our existing offerings available to you, we’ll make sure to keep you informed.

Information about Google Accounts

  • Learn how to create a Google Account
  • Google Nest will send all email communications about your unified home to the email address in the Google Account you use for migration. 
  • You are not able to migrate a Nest Account to the following types of Google Accounts:

Troubleshoot account migration issues 

If you’re having trouble migrating your Nest Account to a Google Account, look for your issue in the list below.

Error message: Google Account is already linked with another Nest Account.

You can link only one Google Account to one Nest Account. If the Google Account you want to migrate to is already linked with a Nest Account, you have two options. You can either: 

  • Use the Google Account that’s linked to another Nest Account.

    1. Sign into the Nest app with your Nest Account.
    2. Disconnect all your devices. 
    3. Sign out of the Nest app. 
    4. Select Sign in with Google sign in with the linked Google Account. 
    5. Reconnect your devices. 
  • Or use a new Google Account.
    1. Create a new Google Account
    2. Migrate your Nest Account to the new Google Account. 

It is not possible to unlink a Google Account and Nest Account that have already been linked to each other.

Error message: Google Workspace accounts can’t be migrated.

Google Workspace accounts are accounts set up by businesses or organizations to access different Google business productivity tools. At this time, you can’t use a Google Workspace account because the account data is managed by your organization. We recommend migrating your Nest Account to a personal Google Account. If you don’t have one, create a new Google Account.

Error message: Group and alias accounts can’t be migrated.

Google Groups email addresses can’t be used for migration since they use an email alias that sends to multiple different email addresses. Use an individual Google Account instead.

Error message: Google Account is managed by a parent or guardian.

If you’re under 13 (or the applicable age in your country), and you use a Google Account that is managed by an adult through Family Link, you can’t use that account for migration. Please read the Nest Terms to understand when Google Nest services can be used through Family Link.

Error message: Google Account has not been verified.

When setting up your Google Account, you might not have completed the verification process. Verify your Google Account.

I don't see all my homes or devices in the apps.

Note: Nest Protect and Nest Tag will only appear in the Nest app.

  • Make sure you’re logging in with the same Google Account you migrated to.
    • To verify you're using the correct Google Account, go to myaccount.google.com/permissions sign in with the Google Account you want to check. If Nest appears under “Signing in with Google,” then this is the correct Google Account. 
  • After migration, your homes and devices list may not be up to date in the Home or Nest apps. If this is the case, force close both apps and open them again:
  1. Pull up your open apps:
    1. Depending on your phone model, you’ll do this by swiping up from the bottom of the screen, double tapping your home button, or tapping the square button on the bottom right of the screen.
  2. Swipe left or right to find and select the app you want to close.
  3. Swipe up on the app window to close the app.
  4. Reopen the app.
  • If the Owner of the home in the Nest app left or was removed, the Nest devices that were paired to the Owner’s account are also removed. To add the missing Nest devices back to the home, factory reset the Nest devices and set them up again.

I can’t sign in to the Nest app. 

  • Make sure you select “Sign in with Google” and use the Google Account you migrated to. 
  • Update the Nest app. 
    • Note: If you use the Nest app on multiple devices, make sure you update the app on all devices. 
  • Log out of your device, then log back in again. 
  • Uninstall and reinstall the Nest app.

 Data, Privacy and Terms of Service for migrated Google Accounts

Privacy and Terms of Service migration screens

These are screens that you’ll be asked to review during migration. They explain how Google will use your data and the terms you must accept to migrate to a Google Account.
Nest account migration screen

Create a new account to use the Nest app

How do I create an account?

If you’ve never used the Nest app before, you’ll need to sign in using a Google Account. If you don’t have one, follow these instructions to create a Google Account. Then, follow the instructions below to Sign in with Google.

Note: If you’ve signed in to any Google product before (like Gmail, Maps, or YouTube), you may already have a Google Account. You can use the same username and password you created for that product to sign in to any other Google product or service, including Nest.

If you can't remember signing into a Google Account, check for an existing account. You'll get a message “No account found” if there isn't a Google Account associated with your email address.

How to create an account

  1. Download the Nest app on your phone or tablet from the Apple App Store or Google Play.
  2. On the Nest app home screen, select Sign in with Google.
  3. If you have a Google Account, you’ll be prompted to use it to sign in. Select Continue.
  4. Select the Google Account you want to use in the Nest app or select Use another account if you have an existing account that’s not listed.
  5. You’ll need to let the Nest app access specific data from your Google Account. Select Info info button for more information on what will be shared  Allow.
  6. You’ll be asked if you have an existing non-migrated Nest Account. If you're creating a brand new account, select No.
  7. Review the Google Privacy Policy, this Privacy FAQs article, and our commitment to privacy in the home to understand how Google will handle your data if you use a Google Account with Nest services. Read and accept the Google Terms of Service as supplemented by the Nest Terms of Service  select Continue.
  8. Follow the instructions in the app to now set up your home.
Do I need to set up an account to use my Nest energy, safety and security products?

While you won’t need an account to use all Nest products, you’ll need one to access and control your products with the Nest app or Google Home app.

If you’ve signed in to any Google product before (like Gmail, Maps, or YouTube), you may already have a Google Account. You can use the same username and password you created for that product to sign in to the Nest app.

  • Google Nest thermostats and Google Nest Protect
    • You can use basic functions on these products without an account. 
    • You’ll need an account to access features such as phone notifications, remote control with the Nest app and home automation features. To use these features, create a Google Account and add your products to your account in the Nest app.
  • Google Nest cameras and Google Nest Hello
    • You’ll need an account to set up these products. 
    • You’ll need an account to receive real-time motion and sound notifications and video footage.
  • Google Nest Secure (including Nest Guard, Nest Detect and Nest Tag)
    • You’ll need an account to install these products. 
    • You’ll need an account to control your system with the Nest app, and get notifications.
    • You can set up a passcode or Nest Tag for family or guests to have Home Entry Only access. An account is not required for people using Home Entry Only access.
  • Google Nest × Yale Lock
    • You can use its basic functions without an account.
    • You’ll need an account to use the Nest app to lock and unlock your door, easily set or change passcodes, set custom entry schedules for guests, receive notifications on who has locked or unlocked your door at a specific time, get an alert when the lock has a low battery, and disarm Nest Secure upon unlocking your door.
  • Software updates
    • All your Nest products must be connected to the internet to download software updates.
    • All your Nest products except for your Nest thermostat need to be added to an account to connect to your home Wi-Fi network.

Troubleshoot sign in errors

I'm having trouble signing in with Google

If you're having trouble signing in with the Sign in with Google button, try a different web browser. We recommend using Google Chrome

If you’re using Chrome and still having trouble:

Why don't I see all my homes or devices in the Home or Nest apps?

Note: Nest Protect and Nest Tag will only be viewable in the Nest app.

After migration, your homes and devices list may not be up to date in the Home or Nest apps. If this is the case, force close both the Home and Nest apps:

  1. Depending on your phone model, swipe up from the bottom of the screen, double tap your home button, or tap the square button on the bottom right of the screen.
  2. Swipe left or right to find and select the app you want to close.  
  3. Swipe up on the app window to close the app.
  4. Open the app.

What should I do if I can't sign in to my account?

If you’re signing in with a Google Account, use the troubleshooter Can't sign in to your Google Account.

If you’re signing in with a Nest Account and you have trouble signing in, you may see a message saying “incorrect email address or password.”

1. Double check that you're trying to sign in with the right email address. Make sure your email address is spelled correctly. If you use multiple email addresses, make sure to use the email that you used to sign up for your account. 

2. Double check that you’re trying to sign in with the right password. Your password is case-sensitive, so make sure you use the same capitalization every time.

3. Check the Nest Service status to see if there's a service outage. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.

4. Reset your password. Select Forgot Password and follow the instructions. You'll receive an email to reset your password.

If you don't get the password reset email, you might have entered the wrong email address. Double check that you signed up for your account with the correct email address.

What should I do if I see a spinning ring or blank sign in screen?

If you sign in but your Nest home won’t load, you see a spinning ring, a blank screen, or have other trouble signing in:

Important: If you're able to sign in on one device but not another, take a look at the settings and menu options for the device that's giving you trouble. Certain browser, network, phone, or router settings may be preventing you from signing in.

1. Check the Nest Service status to see if there's a service outage. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.

2. Try using a different web browser or the Nest app to sign in to your account. If using a different browser resolves your issue, troubleshoot the settings on your browser or device that might be preventing you from signing in.

3. Try using a different device to sign in. Use a phone or tablet with the Nest app to sign in to your account. You can also try using a computer to visit home.nest.com to try to sign in. If you're trying to sign in at work, try a different Wi-Fi network, or turn off Wi-Fi and sign in using cellular data.

Manage your account and emails 

How do I make my account more secure?

For an added layer of security, we recommend enabling 2-step verification on your account. Whenever you sign in, you’ll need to enter a temporary, unique code that’s sent to your phone.

If you’re using a Google Account, learn how to protect your account with 2-step verification.

If you’re using a Nest Account where you sign in with an email address and password, you can learn how to add 2-step verification to your account in the Nest app. If you haven’t added 2-step sms verification to your account by May 4, 2020, 2-step email verification will be added to your account automatically.

How do I change my account email address?

Keep in mind, all email alerts, home reports, and other messages from Google Nest will be delivered to the new email address.

If you are using a Nest Account, follow the instructions below.

  1. Open the Nest app and select Sign in with Nest at the bottom of the screen.
  2. Enter your email address and password. Tap Sign in.
  3. Tap Settings Nest settings icon.
  4. Select Account, then Manage account.
  5. Tap Account Security, then Email address.
  6. Enter your current account password and the new email address. Retype your new email address to confirm.
  7. Tap Save changes.
  8. Check your new email address for a message from account@nest.com. Tap or click on the included link to verify the new address.

If you don't get the email after a few moments, you might have entered the wrong email address. Double check that you spelled your new email address correctly.

If you are using a Google Account, you may be able to change your email address. Learn more at Change the email address for your account.

If you aren’t able to change your email address and still want to use a different email address, you can create a new account, but you will have to remove and reset your Nest products and then set them up again in the new account. Anyone who shares access to your home will also lose access to the home and need to be re-invited to the home.

Can I share my account with someone else?

No. You should never share your account password with anyone. This can compromise the security of your account and cause unexpected behavior with features like home automation.

You can invite your friends and family to share access to your home. Each person will be able to sign in with their own account and use the Nest app on their phone to view and use the Nest products in your home.

After you migrate to a Google Account, only invite people you trust to become home members. Keep in mind, when someone becomes a member of a home, they can add new devices, use and change existing device settings, link to other services in certain cases, and add or remove other members, including you.

Things to keep in mind:

  • If you haven’t migrated your Nest Account to a Google Account, you can only invite existing Nest Accounts to your home. This means you’ll have to migrate before family members who have created or migrated to a Google Account can join the home.
  Owner of a Nest home
with a Nest Account
Owner of a Nest home
with a Google Account
Invite family or home member with an existing Nest Account Yes Yes, but the family or home member will have to migrate to a Google Account before joining the home.
Invite family or home member with a Google Account No, the Owner of the home will have to migrate the home to a Google Account. Yes

 

If you have an existing non-migrated Nest Account and want to invite people to your home, Learn about Family Accounts and how to share access to your Nest home

If you have migrated to a Google Account, learn how you can share a home and devices in the Google Home app.

Delete your account 

What happens when I delete my account?

To understand what happens to your data when you delete your Google Account, you can read Google’s data retention policies, including how long it takes Google to delete your information, including your Nest data. 

If you’re a non-migrated Nest Account user, when you delete your Nest Account, we remove your personal information according to Nest’s Privacy Statement.

Deleting your account will also limit the way in which you can use your Nest products. Here are some of the things you’ll miss out on:

  • You will not be able to control any of your Nest products through the Nest app on your phone, tablet, or computer.
  • Any Works with Nest integrations will not work without an account. Any smart lights, smart locks, or connections with Amazon Alexa or Google Assistant will be disabled.
  • You will no longer receive notifications or emails from Nest about your Nest home.

See the sections below for important information about specific Nest products:

Nest thermostat

When you delete your account, your Nest thermostat will still be able to change the temperature in your home, sense motion to determine whether to switch to Eco Temperatures, let you choose an automatic or manual schedule, and use other basic functions.

It will also remember your Wi-Fi information. This means it can stay connected to the internet and will continue to communicate with our servers. It may also receive software updates. The thermostat will send data and its originating IP address to our servers as long as it’s connected to the internet. If you don't want data logging and software updates to continue, you should disconnect your thermostat from your Wi-Fi network.

Nest camera or Hello

Nest cameras and Nest Hello will not work without an account. If you delete your account, you won’t be able to use your Nest camera or Hello until you add it to another account in the Nest app.

If you have a Nest Aware subscription

When you delete your account, your camera’s video history will be erased including markers and snapshots on the Sightline in the Nest app. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups. In addition, if your camera was using familiar face alerts, your familiar faces data will be deleted.

After deleting your account, you may need to cancel your Nest Aware subscription as well:

  • If you purchased Nest Aware directly from Nest, deleting your account will cancel your Nest Aware subscription at the same time. No further action is needed.

  • If you purchased Nest Aware through one of our partners, contact the partner to cancel your subscription. For more information, including how to tell if you purchased your subscription from a partner, visit our FAQs about Nest Aware from our partners.

Tip: If you just want to delete your video history without deleting your account or canceling Nest Aware, see How to delete your camera’s video history and snapshots.

Nest Protect smoke and CO alarm

After you delete your account, Nest Protects that were previously wirelessly interconnected will still work. However, if you want to interconnect new Protects, you will need to add all your Protects to an account in the Nest app.

Nest Protects will remember your Wi-Fi information after you delete your account. This means they can stay connected to the internet and will continue to communicate with our servers. They may also receive software updates. If you don’t want your Protect to continue receiving updates, reset your Protect to factory settings.

Note: If you factory reset Protects that are wirelessly interconnected, it will disable the connection.

Nest Secure alarm system

When you delete your account, Nest Secure will stop working until you add it to another account in the Nest app.

In addition, if you subscribe to one of the services listed below, you may need to cancel the service separately.

If you subscribe to cellular backup

When you delete your account, your cellular backup subscription either will be automatically canceled (if you purchased it directly from Nest) or you may need to cancel it manually (if you purchased it from one of our partners). For more information, see the following article:

How to purchase or cancel cellular backup for Nest Secure

If you subscribe to professional monitoring

When you delete your account, you will need to cancel your professional monitoring service separately. Contact your professional monitoring service to cancel your subscription.

Nest × Yale Lock

After you delete your account, your Nest × Yale Lock can still work as a basic keyless lock, but you’ll need to do everything on the lock itself. Be sure to reset your lock to factory default so that you can add and delete passcodes and change settings directly on the lock itself.

You won’t be able to use the Nest app to control your lock any more, including things like managing passcodes, setting entry schedules, viewing history, and locking or unlocking your door remotely.

How do I delete my account?

If you sign in with a Google Account, you can download your data here and learn how to delete your Google Account.

If you have an existing non-migrated Nest Account, you can follow the steps below.

  1. Sign in to your account using a phone, tablet, or computer.
  2. Tap Settings Nest settings icon.
  3. Select Account, then Manage Account.
  4. Tap Delete Account and confirm that you'd like to delete your account.
  5. You'll receive an email from account@nest.com. Read the entire email and click on the provided link to finish the account deletion process.

Note: If you’d like to use the same email address to sign up for an account again, you’ll need to wait a few days for that email address to become available again.

 Viewing and downloading your account data 

How do I access my information from Nest?

In the Nest App

You can use the Nest app to:

  • View your account settings and edit your profile information.
  • View data, such as your Energy History, Video History, and Security History.
  • Non-migrated Nest Accounts only: Add or remove homes and control who shares access to your home.

Note: If you’ve previously purchased Nest Aware at the Nest Store, you can sign in and view your order history here.

In the Google Home app (for migrated accounts)

You can use the Google Home app to:

  • Add or remove homes and control who shares access to your home.

How do I download my information from Nest?

If you’re using a Google Account, learn how to download your data.

If you’re using a non-migrated Nest Account, we give you the option to download your data using My Nest Data.

To learn more about privacy and your data, read our Privacy FAQs.

Was this helpful?
How can we improve it?