How to add 2-Step Verification to your account in the Nest app

 

Note: This article is for users who have not migrated their Nest account to a Google Account. Learn about Nest accounts and whether you have a migrated account in our FAQs about accounts in the Nest app.

To improve security, 2-Step Verification is now required for all non-migrated accounts. You can learn more about email 2-Step Verification in our Help Centre.

  • 2-Step Verification helps prevent someone from signing in to your account in the Nest app without your permission.
  • Important: If you aren’t already using 2-Step Verification by text (SMS) before 19 May 2020, you’ll be automatically enrolled in 2-Step Verification by email.
  • You should always choose a unique password for your account in the Nest app and not reuse this password in other places.

How 2-Step Verification works

2-Step Verification helps prove your identity any time that you sign in to your account or make changes to security settings.

As the name implies, 2-Step Verification relies on two different tools:

  • First, something that you know: Whenever you sign in to the Nest app, you’re asked for your email address and password just like before.

  • Second, something that you have: After you enter your password, Nest sends a unique, temporary verification code to your phone or email in order to make sure that it’s really you. Enter the code when prompted and you'll be in.

If you set up 2-Step Verification, you’ll need to enter the code sent to your phone every time that you want to do the following:

  • Sign in to your account in the Nest app
  • Change your password
  • Reset a lost password
  • Remove your phone number

2-Step Verification requirements

  • The latest version of the Nest app

    • Important: After you set up 2-Step Verification, you might not be able to sign in to your account with an older version of the app.

  • The email address and password that you use to sign in to your account in the Nest app. If you forgot your password, you can reset your password with the Nest app.

  • A phone that can accept text (SMS) messages, and a reliable signal from your operator.

    • Important: Don’t use 2-Step Verification with a phone number or email address that might become unavailable in the future (like a temporary phone number or someone else’s email). This is because Nest sends a unique passcode to the same phone number or email every time that it requires 2-Step Verification.

  • A separate account for each person who can access your Nest home.

Add 2-Step Verification to an existing account in the Nest app

When you switch 2-Step Verification on in the Nest app, you’ll receive a text (SMS) message every time that you try to sign in to your account.

  1. Make sure that you have the latest version of the
    Nest app
    .

  2. On the Nest app home screen, tap Settings Nest settings icon.

  3. Select Account, then Manage account.

  4. Tap Account security.

  5. Select 2-Step Verification. Then tap the switch to
    toggle 2-Step Verification On.

  6. Follow the prompts to enter your password, phone
    number and the unique verification code sent to
    your phone.

Note: When you turn on 2-Step Verification, we automatically sign you out of your account in the Nest app on any other phones, tablets or computers that you were using before. You'll need to sign in to each device again using 2-Step Verification.

Nest app account security page

Change 2-Step Verification settings

Change your phone number

If you plan to get a new phone number and stop using
your old one, you should turn off 2-Step Verification
before deactivating your old line. Then you can turn 2-
Step Verification back on, using your new number.

Important: You’ll need to enter a verification code
from your old phone number one last time. This is a
security precaution to confirm your identity and help
protect your account.

  1. On the Nest app home screen, tap Settings Nest settings icon .
  2. Select Account, then Manage account.
  3. Tap Account security.
  4. Select Phone number, then select Remove.
  5. Follow the prompts to enter your password and
    the temporary verification code sent to your old
    phone number.
  6. This will turn off 2-Step Verification. Now you can
    follow the steps above to set up 2-Step Verification
    again, using your new phone number.
app remove phone number

Remove SMS 2-Step Verification

When you switch 2-Step Verification off in the Nest app:

  • You’re still required to verify your identity when signing in to your account in the Nest app.

  • Instead of receiving a text (SMS) message with the verification code, you’ll get an email with the verification code.

Important: You won’t be able to turn off 2-Step
Verification without your phone. Nest sends a verification code to your phone one final time to help ensure that you’re the one requesting this security change.

  1. On the Nest app home screen, tap Settings .
  2. Select Account, then Manage account.
  3. Tap Account security.
  4. Select 2-Step Verification. Then tap the switch to
    toggle 2-Step Verification Off.
  5. Follow the prompts to enter your password and
    the temporary verification code sent to your
    existing phone. You’ll then be asked to confirm that
    you want to turn off 2-Step notification.
Nest app account security page

Troubleshoot 2-Step Verification

If you have not received a verification code

Check whether the verification code was sent to your phone or email. The Nest app will tell you which it is. Then, follow the steps for your phone or email below.

Phone:

  1. Check the Nest app for the last four digits of the phone number that the verification code was sent to. If the phone number is incorrect, contact Nest support for assistance.
  2. If the phone number is correct, make sure that your phone has a good mobile signal. The text message may take a few minutes to send.
  3. If several minutes have passed and you still haven’t received a verification code, request a new one in the app.

Email:

  1. Make sure that you’re looking at the email associated with your account in the Nest app.
  2. Search for emails from account@nest.com.
  3. Check spam or junk.
  4. If several minutes have passed and you still haven’t received a verification code, request a new one in the app.

If you can’t access your phone number or your email to where we sent the verification code 

  1. Contact your phone or email service provider’s support for help regaining access to your phone number or email account.
    • For instance, if you can’t remember your email account’s password, you should be able to reset the password on your email provider’s website and then access your email account to view the email that we sent you.
  2. If you can’t regain access to your phone number or email after contacting their support, you’ll have to factory reset your Nest products, and then add them to a new account.

Note: You’ll have to re-invite people to share access to your home in your new account, and you’ll lose any video history and device settings information.

Factory reset Nest camera and Nest Hello

Factory reset Nest thermostat

Factory reset Nest Protect

Factory reset Nest Guard

Factory reset Nest Detect

Factory reset Nest × Yale lock

  1. If you have issues adding a Nest product to your account, look up troubleshooting steps in the Google Nest Help Centre.
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