Note: This article is for Nest users who have not migrated to a Google Account. Learn how to migrate your Nest Account to a Google Account in our FAQs about accounts.If you sign in to the Nest app with a Google Account, learn how to protect your account with 2-step verification.
2-step verification helps prevent someone from signing in to your account in the Nest app without your permission. We strongly recommend using 2-step verification to prevent exposure to certain types of security risks, such as password breaches on other websites. You should always choose a unique password for your account in the Nest app and not reuse this password in other places.
How it works
With 2-step verification, your phone helps prove your identity any time you sign into your account or make other changes to security settings.
2-step verification relies on two different tools at your disposal:
- First, something you know: Whenever you sign into the Nest app, you’ll be asked for your email address and password just like before.
- Second, something you have: After you enter your password, Nest sends a unique, temporary verification code to your phone in order to make sure it’s really you. Enter the code when prompted, and you’re in.
If you set up 2-step verification, you’ll need to enter the code sent to your phone every time you want to sign into your account in the Nest app with your password, change your password, reset a lost password, remove your phone number, or turn off 2-step verification.
2-step verification requirements
To use 2-step verification, you’ll need:
- The latest version of the Nest app on all the devices that sign into your account.
- Important: After setting up 2-step verification, if you try to sign into your account using an older version of the app, you may not be able to.
- The email address and password you use to sign into your account in the Nest app. If you’ve forgotten it, you can reset your password with the Nest app.
- A phone that can accept text (SMS) messages, and a reliable signal from your carrier.
- Important: Make sure this phone you use for 2-step verification will be available in the future. Nest sends a unique passcode to the same phone number every time you sign into your account. So don’t use a temporary phone number, or someone else’s phone, or a work phone that might become unavailable. If you don’t have a phone number that meets these criteria, we recommend not using 2-step verification.
- A separate invitation and account for each person accessing your Nest home.
- Important: If you’re sharing a single Nest Account email address and password with other users, we recommend you stop sharing this information. Instead, you can invite each person to share access to your home with Family Accounts so each person has their own account. Otherwise, someone might try to sign in but wouldn’t be able to get the verification code sent to your phone.
Add 2-step verification to an existing account in the Nest app
If you have an existing account in the Nest app, and
Note: When you turn on 2-step verification, we
Change your 2-step verification settings
Change your phone number
If you plan to get a new phone number and stop using
Important: You’ll need to enter a verification code
Remove 2-step verification from your account in the Nest app
If you don’t want to use 2-step verification any more,
Important: You won’t be able to turn off 2-step