How Nest uses data if you contact or directly communicate with Nest

Here you’ll find information on how we use your data when you directly communicate with us through phone, chat, social messages, or email.

If you contact us or directly communicate with us, we’ll keep a record of your request (including call and chat records and attachments such as screenshots, video clips, and the like). We combine this information with other information we have, and use it for support, product improvement, and fraud prevention purposes and as explained in our Privacy Statement.

Learn about our data retention practices here >


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