To avoid long wait times due to Typhoon Rai, we encourage you to use our online Help Center, Community Forums, Chat and Social channels (Facebook, Twitter) as additional options during this time. If you'd still prefer to call us, please expect longer than normal response times. We appreciate your patience and understanding as we work to provide support as quickly as possible

How Nest uses data if you contact or directly communicate with Nest

Here you’ll find information on how we use your data when you directly communicate with us through phone, chat, social messages, or email.

If you contact us or directly communicate with us, we’ll keep a record of your request (including call and chat records and attachments such as screenshots, video clips, and the like). We combine this information with other information we have, and use it for support, product improvement, and fraud prevention purposes and as explained in our Privacy Statement.

Learn about our data retention practices here >


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