With Home/Away Assist, all your Nest products will automatically change their behavior as people come and go. For example, it can turn on your Nest Cam to help you keep an eye on things when you leave home and turn it off when you’re home and don’t need it.
To learn all about Home/Away Assist and how it works, see the following article.
In order to tell if someone’s home, Home/Away Assist can use the location of any phones or tablets signed in to an app account that shares access to your home, as well as the activity sensors in some of your Nest products. You may want to change some of your Home/Away Assist settings to help it do a better job. Select a topic below for detailed settings instructions. For detailed troubleshooting steps that go beyond changing these settings, please see Troubleshooting Home/Away Assist.
How to change what Nest products do when you're home or away
To change how Home/Away Assist controls your Nest products, follow these steps.
In general, if you have multiple Nest products in your home,
Settings for each product’s Home/Away Assist options are listed below.
Here you can choose whether or not your thermostat will
Tap the switch near the top of the menu to enable or
The How It Responds section tells you what happens when
Tap Eco Temperatures at the bottom of the menu if you
Because your thermostat is trying to help save energy
Nest cameras and Nest Hello video doorbell
|Nest cameras and Nest Hello video doorbell>
Tap the switch to set whether or not each camera will
Keep in mind that camera switching is different from
If you have a 2nd gen Nest Protects you’ll see an option for Sound Check. 1st generation Protects don’t run Sound Check.
Sound Check will always try to run when nobody is home so it won’t disturb you. So there is no option to change it to run while you’re at home, but you can disable Sound Check completely.
Tap on Sound Check options to change whether all your Protects will run once a month and at your preferred times.
Security (Nest Secure alarm system)
Nest Secure works with Home/Away Assist in a few ways. Remind Me notifications use Home/Away Assist to remind you to set the alarm when you leave and disarm when you get home. You can also switch security levels whenever you manually switch between Home and Away modes.
This is the same screen you’ll see when you go to Settings Security Home/Away Assist. So for more details about the options you’ll see here, visit the “Home/Away Assist” section of the following article:
Nest x Yale lock
On this screen, you can enable Auto-Lock. When Auto-Lock is on, your lock will automatically re-lock itself after it’s been unlocked.
You can choose to turn on Auto-Lock for Home, Away, or both. You can also choose how long your lock will wait before re-locking itself. For details about all your locking and unlocking options, including Auto-Lock, visit the following article:
How to use your phone's location with Home/Away Assist
Home/Away Assist knows when someone is home by using data from your Nest product’s sensors as well as your phone’s Wi-Fi and cellular location data. For the best experience, you should also make sure that everyone you’ve invited to share access to your Nest home is also using their phone’s location.
Each person can only have one device helping with Home/Away Assist, so if you have two or more phones or tablets, you’ll need to choose one. So you should enable this feature with the Nest app on the device that you usually carry with you.
Letting Home/Away Assist use your phone’s location data can make it more accurate, but it can be disabled if you want. To change whether or not your phone or tablet shares its location data, follow these steps:
1. Tap Settings in the top right corner of the app home
2. Select Home/Away Assist.
3. Select What decides if you’re home.
4. Select Use phone location.
5. Tap the gray switch to expand the menu. This will show
Note: While you can see whose phones or tablets are being
6. Tap your name.
7. Tap the switch to let Home/Away Assist use your location
If you already have another phone or tablet that is set to
Note: You can also turn off location data in your phone’s
How to change which Nest products help determine if someone is home
In addition to the location of phones or tablets signed in to an app account that shares access to your home, Home/Away Assist can use information from the activity sensors in your Nest products.
The following Nest products can help Home/Away Assist figure out whether anyone is home.
- Nest thermostat
- Nest Protect
- Nest Secure, including Nest Guard and Nest Detect
Other Nest products don't participate in this way.
Here’s how to change which Nest products share data from their activity sensors with Home/Away Assist.
disable its participation in Home/Away Assist.
If you see No participating products listed, it’s because you
Important: If you disable both phone location and all
Here are some details about how each Nest product helps Home/Away Assist:
If you switch off your thermostat from helping with Home/Away Assist, but use phone location, your Nest products will only switch their behavior when the Nest service determines that a phone is in your home.
Wired Nest Protects (120 or 230 V), can keep your home from switching to Away if they see your pets moving after you’ve left. So you may not want to share their activity sensor data with Home/Away Assist. Or, make sure that your pets can’t get into rooms where you’ve installed wired Nest Protects.
When set to Off or Home and Guarding , Nest Secure can contribute information from its sensors to help Home/Away Assist determine if someone’s there. However, when Nest Secure is set to Away and Guarding , the motion it senses will trigger an alarm instead.