There's a delay or lag in the video

Sometimes you might notice there’s a delay between the live video stream and what’s happening in real-time. As with any internet streaming service, expect a slight delay (maybe a few seconds) but if the delay is more dramatic, here are some things to try:

  • If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps, including the Nest app, and then re-open only the Nest app to view your video.
  • If the delay is 10 seconds or more and it happens after you’ve been watching video in the Nest app for a long time, re-load your camera’s feed: navigate back to the Nest app’s home screen and tap on your camera again to refresh the connection.
  • The video can be delayed if your camera, phone, tablet or computer is connected to a Wi-Fi extender, which adds extra relay time to any device that’s using it. If you’re using an extender in your home, connect your camera directly to your Wi-Fi router to help reduce the delay: from the Nest app home screen, tap Settings Nest settings icon and then Home info and then Home Wi-Fi help and then (select your camera) and then Update settings. Be sure to pick your Wi-Fi router and not the extender.
  • Your camera’s video could also be delayed due to a slow network connection on either end, which we cover in the first section of this article.

If your camera simply won’t stay connected, try our more detailed Wi-Fi suggestions:

Troubleshooting when Google Nest Cam disconnects or is offline in the Nest app >

 

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