There's a delay or lag in the video
Sometimes you might notice there’s a delay between the live video stream and what’s happening in real-time. As with any internet streaming service, expect a slight delay (maybe a few seconds) but if the delay is more dramatic, here are some things to try:
- If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps, including the Nest app, and then re-open only the Nest app to view your video.
- If the delay is 10 seconds or more and it happens after you’ve been watching video in the Nest app for a long time, re-load your camera’s feed: navigate back to the Nest app’s home screen and tap on your camera again to refresh the connection.
- The video can be delayed if your camera, phone, tablet or computer is connected to a Wi-Fi extender, which adds extra relay time to any device that’s using it. If you’re using an extender in your home, connect your camera directly to your Wi-Fi router to help reduce the delay: from the Nest app home screen, tap Settings Home info Home Wi-Fi help (select your camera) Update settings. Be sure to pick your Wi-Fi router and not the extender.
- Your camera’s video could also be delayed due to a slow network connection on either end, which we cover in the first section of this article.
If your camera simply won’t stay connected, try our more detailed Wi-Fi suggestions: