Dropcam launched over 10 years ago and was one of the first smart cameras on the market. As we look at what it takes to support your home security needs going forward, it has become increasingly challenging to continue to update these products given the outdated hardware. So we made the difficult decision to stop support for Dropcam and Dropcam Pro starting April 8, 2024. These cameras won’t be able to connect to the app, stream or record video.We have contacted impacted Dropcam users to help with this transition.
What this means for you:
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Until April 8, 2024, all current features will remain available, and you can continue to use your Dropcam as you do now.
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Starting April 8, 2024, your Dropcam will no longer work. You won’t be able to use the Nest app to check the status of your Dropcam, view live streams, receive notifications, or change settings.
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Your Nest Aware subscription will not automatically be canceled. If your Nest Aware subscription covers all the devices in your home, it will continue to work with any other Nest cameras in your home.
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If you have a 1st gen Nest Aware per device subscription and want to cancel it, you will need to cancel your subscription at home.nest.com. If you already have a Google Account, you can cancel through the Google Home app.
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Your video history will no longer be available after April 8, 2024. To keep any videos from your Dropcam, please download and save them before this date.
For more information, go to this community forum post.
How to tell which Dropcam you have
| The most visible difference between the two Dropcams is that Dropcam Pro has a black stand, while Dropcam has a grey one. Because of slight differences in the size of the two cameras, the stands can't be swapped. The table below outlines other key differences between the two. |
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| Dropcam | Dropcam Pro | |
|---|---|---|
| Setup | Mac or PC | Bluetooth LE enabled iPhone, iPad and iPod Touch as well as Mac or PC |
| Maximum video resolution | 720p HD | 720p HD |
| Field of view | 107° | 130° |
| Image sensor | 1/4", 1 megapixel | 1/3", 3 megapixel |
| Depth of zoom | 4x | 8x |
| Network frequencies | 2.4 GHz | 2.4 and 5 GHz |
| Number of infrared LEDs | 6 (Late model); 12 (Early model) | 8 |
| Lens | Composite | Glass |
| Color | Grey | Black |
More about Dropcam and Dropcam Pro
While both Dropcams offer a beautiful HD image, Dropcam Pro's all-glass lens and larger image sensor provide a sharper picture, with richer colors. This also allows for clearer close-ups when zooming in.
Both cameras can connect to 802.11 b, g, and n 2.4 GHz Wi-Fi networks. Dropcam Pro also connects to 802.11n 5 GHz networks.
Recycling your Dropcam
We can help recycle your Dropcam. You can request shipping at no additional charge. Our third-party recycling partner will send a postage-paid shipping label to your inbox. Learn how.