Dropcam launched over 10 years ago and was one of the first smart cameras on the market. We made the difficult decision to stop support for Dropcam and Dropcam Pro starting April 8, 2024. These cameras won’t be able to connect to the app, stream or record video.
What this means for you:
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Support for Dropcam has ended. You won’t be able to use the Nest app to check the status of your Dropcam, view live streams, receive notifications or change settings.
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Your Nest Aware subscription has not been automatically cancelled. If your Nest Aware subscription covers all of the devices in your home, it will continue to work with any other Nest cameras in your home.
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If you have a 1st gen Nest Aware per device subscription and want to cancel it, you will need to cancel your subscription at home.nest.com. If you already have a Google Account, you can cancel through the Google Home app.
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Your video history is no longer available as of April 8, 2024.
For more information, please see this community forum post.
How to tell which Dropcam you have
| The most visible difference between the two Dropcams is that Dropcam Pro has a black stand, while Dropcam has a grey one. Because of slight differences in the size of the two cameras, the stands can't be swapped. The table below outlines other key differences between the two. |
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| Dropcam | Dropcam Pro | |
|---|---|---|
| Setup | Mac or PC | Bluetooth LE-enabled iPhone, iPad and iPod Touch as well as Mac or PC |
| Maximum video resolution | 720p HD | 720p HD |
| Field of view | 107° | 130° |
| Image sensor | 1/4", 1 megapixel | 1/3", 3 megapixel |
| Depth of zoom | 4x | 8 x |
| Network frequencies | 2.4 GHz | 2.4 and 5 GHz |
| Number of infrared LEDs | 6 (late model); 12 (early model) | 8 |
| Lens | Composite | Glass |
| Colour | Grey | Black |
More about Dropcam and Dropcam Pro
While both Dropcams offer a beautiful HD image, Dropcam Pro's all-glass lens and larger image sensor provide a sharper picture, with richer colours. This also allows for clearer close-ups when zooming in.
Both cameras can connect to 802.11 b, g and n 2.4 GHz Wi-Fi networks. Dropcam Pro also connects to 802.11n 5 GHz networks.
Recycling your Dropcam
We can help recycle your Dropcam. You can request delivery at no additional charge. Our third-party recycling partner will send a postage-paid delivery label to your inbox. Learn how.