How to keep your Nest products clean

In general, you can gently dust the outside of Nest products with a soft, lint-free cloth. If your
product needs a more thorough cleaning, follow the recommendations in this article. In
particular, if you have a Nest Protect, this article will show you how to open its back and
carefully clean the smoke chamber.

Nest Thermostats 

Use this method to clean any Nest Thermostat:

  1. Lightly dampen a soft, clean cloth with water.
  2. Wring out any excess water from the cloth.
  3. Gently wipe the display and sides of the thermostat, making sure no drops of water
    accumulate around the ring or in the grill at the bottom of the display.

Important: Do not spray Nest Thermostats directly with water, or use cleaning solutions or
polishes, as doing so may damage your thermostat.

Nest Temperature Sensor

If your Temperature Sensor gets a little dusty, you can:

  • Gently wipe with a slightly damp cloth.
  • Use isopropyl alcohol if it's really dirty.

Important: Do not spray Nest Temperature Sensors directly with water, submerge in water,
or use abrasive cleaning solutions or polishes.

Nest cameras and video doorbell 

Nest cameras come with a coated glass lens that’s engineered to provide the clearest HD
picture possible, day and night. But like anything else, the lens can get dirty, which can
affect your video. In general, you should treat your Nest camera like you would any other
high quality optics. If it needs cleaning, use a soft lint-free cloth.

If your video always seems to be out of focus in a particular spot, check the lens for debris.
Any glare from the sun also gets worse when the lens is dirty.

Important: Do not use paper towels, tissues or rags to clean your camera. These materials
can leave lint behind and can even scratch lens coatings. Additionally, don’t clean your
camera with glass cleaner for windows and mirrors, rubbing alcohol, or other household
cleaners. These cleaning fluids may contain harsh chemicals and can leave behind
residue.

See specific instructions below.

Indoor cameras 

Indoor cameras from Nest include:

  • Nest Cam Indoor
  • Nest Cam IQ Indoor

To keep your camera clean:

  • To clean the body, simply wipe it down with a soft cloth to remove any dust or dirt.

  • To clean the lens, gently wipe away any dust with a soft lint-free cloth. Eyeglass and
    optics cleaning cloths are ideal for removing dust and oily fingerprints without
    damaging lens coatings. You can also use a compressed air duster made for
    electronics.

  • For tougher smudges, like oily fingerprints on the lens, you can dampen the cloth with
    a drop of cleaning solution that’s made for cameras, eyeglasses and other optics.

Outdoor cameras 

Outdoor cameras from Nest include:

  • Nest Cam Outdoor
  • Nest Cam IQ Outdoor

Over time, your Nest outdoor camera may collect dust, pollen, water spots, and other
types of debris from its outdoor environment.

Do not submerge your camera in water or any other liquid.

To clean the lens:

  1. While holding your camera in place, gently wipe your camera’s lens with a soft, lint-
    free cloth. If you like, you can use compressed air to blow off dust and particles.

  2. If there are water spots or other materials on the lens, you can moisten a soft cloth
    with a little water and gently wipe the lens clean. You could also use a drop of
    cleaning solution that’s made for cameras, eyeglasses, and other optics.

To clean the body, the power adapter, or the power cables (not the lens):

  1. Unplug your camera from the power outlet.
  2. Moisten a soft cloth with water and a little dish soap.
  3. While holding your camera in place with one hand, gently wipe the surface clean with
  4. the cloth in your other hand. Be careful not to get any soap on the lens.
  5. Rinse the cloth, and wipe down the surfaces again to remove any remaining soap.
  6. Plug your camera back in.

Although Nest’s outdoor cameras are designed to withstand the elements, we don’t
recommend spraying one with a high pressure hose. Be sure to wipe it down with a soft
cloth after cleaning to prevent water spots that can obstruct your camera’s view.

Nest Hello video doorbell 

Over time, your video doorbell may collect dust, pollen, water spots, and other types of
debris from its outdoor environment.

Do not submerge your doorbell in water or any other liquid.

To clean the lens and body:

  1. Gently wipe your camera’s lens and body with a soft, lint-free cloth. If you like, you can
    use compressed air to blow off dust and particles.

  2. If there are water spots or other materials on the lens, you can moisten a soft cloth
    with a little water and gently wipe the lens clean and wipe down the body. You could
    also use a drop of cleaning solution that’s made for cameras, eyeglasses, and other
    optics.

Although Nest Hello is designed to withstand the elements, we don’t recommend
spraying it with a high pressure hose. Be sure to wipe it down with a soft cloth after
cleaning to prevent water spots that can obstruct your camera’s view.

Nest Protect 

For regular maintenance, simply wipe the outside of your Nest Protect with a soft, slightly
damp cloth. If it needs a thorough cleaning, take it off the wall or ceiling and follow the
steps below.

As with any smoke alarm, dust buildup on the outside or inside of Nest Protect can stop it
from working properly. For example, dust can interfere with the smoke sensor. Dust can
enter the alarm during the installation process or build up over time. Nest Protect has
been designed to be as maintenance free as possible, but you should keep it clean.
Therefore, as a part of standard ongoing maintenance, you may need to thoroughly clean
the inside of your Nest Protect.

 

Important cleaning tips

Nest Protect's sensors can be damaged by common cleaning chemicals, paint, or too
much water. Follow these guidelines:

  • Never use detergents or solvents (like glass cleaner).
  • Don't spray air fresheners, hair spray or other aerosols near Nest Protect. These
    chemicals will damage it and can make it non-operational.
  • Don't get water inside your Nest Protect.
  • Don't paint any portion of your Nest Protect. Paint will seal the vents and affect its ability
    to detect smoke and carbon monoxide.

How to clean the smoke chamber

There are different instructions for cleaning the smoke chamber of 1st and 2nd generation
Nest Protects.

1st gen Nest Protect 

  1. Take your Nest Protect off the ceiling or wall. Just twist it counter-clockwise,
    being careful to gently pull and unplug connectors if you're cleaning a wired Nest
    Protect.
  2. Wipe the outside of Nest Protect with a clean, slightly damp cloth. Don't use any
    soaps or solvents.
  3. Place Nest Protect down on a soft, dry cloth with the Nest button facing down.
    You can prop up one side to avoid accidentally pressing the button.
  4. Unscrew the back of Nest Protect. Be careful not to lose either of the screws.
  5. Remove the batteries.
  6. Use a can of dry, compressed air—the kind used to clean computer keyboards.
    Move the air from one corner of the battery cover to the other, with a sweeping
    motion.
  7. Make sure to blow into the smoke chamber, the large circle in the middle of your
    Nest Protect. Carefully blow air the entire way around. Don't try to remove the
    smoke chamber itself.
  8. Finish up by blowing air across Nest Protect, just like you did with the battery
    cover.
  9. Place the batteries back into Nest Protect. Wait a minute, until you hear "Hello,
    from Nest." If Nest doesn't speak again, screw the battery cover back on. If it
    begins to alarm or chirp, you may have to give it another few blasts of
    compressed air.
  10. Put Nest Protect back on the wall or ceiling. You may want to dust the area where
    Nest Protect connects to the wall before you put it back, just in case.

2nd gen Nest Protect 

  1. Remove Nest Protect from the wall or the ceiling (turn counterclockwise until it
    comes off the backplate).
  2. Detach the power connector if needed.
  3. Wipe the outside with a clean, slightly damp cloth. Don't use any soaps or
    solvents.
  4. Place Nest Protect on a soft, dry cloth with the Nest button facing down. Open
    the battery compartment door and remove the batteries. (The door is designed to
    stay open until they're all replaced.)
  5. Remove the screws and lift off the back.
  6. Gently vacuum the inside. Make sure to clean all the way around the mesh sides
    of the smoke chamber (the large metal circle).

Note: Before you put your Nest Protect back on the wall or ceiling, you may want
to clean the area where it connects to the wall or ceiling.

That's it. Nest Protect should work just like new.

Nest Secure - Detect and Guard. 

Both Nest Detect and Guard should be cleaned once every month. If the motion sensor
gets dirty, the detection range could decrease.

  1. Gently wipe with a slightly damp cloth. You can use isopropyl alcohol if it’s really dirty.
  2. If your Detect was having trouble sensing motion before cleaning, follow the 
    testing instructions in the Nest app.

Nest x Yale Lock 

Use this method to clean your Nest × Yale Lock:

  1. Lightly dampen a soft, clean cloth with water. A mild soap solution will remove oil or accumulated dirt build-up.
  2. Wring out any excess water from the cloth.
  3. Gently wipe the front display including the sides of the keypad to remove fingerprints.
  4. Gently wipe the back of the lock, making sure no drops of water accumulate around the thumb turn and battery cover.

Important: Do not use solvents or abrasive cleaners on any components as this will
destroy the protective clear coat finish. Avoid products that state on the label that they
remove tarnish and rust or that they contain acids or caustic agents.

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