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Restart or factory reset Nest camera or doorbell

Differences between restart and factory reset

Restarting and factory resetting your Google Nest camera or doorbell will have different results.

Restart: This keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble connecting to the Internet or isn’t working normally.

Factory reset: This erases all your personalised settings, deletes the entire video history and restores the factory default settings. It won’t automatically reconnect to Wi-Fi, and you’ll need to set it up again.

Restart

Nest Cam Indoor (wired)

  1. Locate the reset pin between the cord and the support arm.
  2. Press the pin once (you can use an unfolded paperclip or a thumbtack).
  3. Your camera will restart, and the status light will be steady, solid white.

Nest Cam (battery) or Nest Cam with floodlight

  1. Locate the reset button on the back of the camera.



    Tip: The reset button on the Nest Cam (battery) is located on the back of the camera head.
  2. Press and hold for five seconds.
  3. Your camera will restart, and the status light will be a steady, solid white.

Nest Cam, Nest Cam IQ or Dropcam

  1. Disconnect your camera from power by unplugging the power adaptor from the electrical socket.
  2. Wait 10 seconds.
  3. Plug the power adaptor back into a socket. Your camera will restart.

Nest Doorbell (battery)

  1. Locate the reset pin hole on the back of the doorbell.



    Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
  2. Press and hold for five seconds.
  3. Your doorbell will restart, and the status light will be a steady, solid white.

Nest Doorbell (wired)

If your doorbell is connected to your home’s doorbell wires:

  1. Insert the release tool into the hole at the bottom of your doorbell to remove it from its base. You can also use a paper clip or thumbtack.

Tip: Don’t unscrew the wires attached to the back of your doorbell.

  1. Use the release tool to hold down the button on the back of your doorbell for about 10 seconds. Your doorbell will restart.

Tip: The hole for this button is located near the top.

If your doorbell is connected to the power adaptor:

  1. Disconnect your doorbell from power by unplugging the power adaptor from the electrical socket.
  2. Wait 10 seconds.
  3. Plug the power adaptor back into a socket. Your doorbell will restart.

Factory reset

Before you factory reset

Important: Because a factory reset permanently erases the items listed below, we don’t recommend doing it until you’ve tried restarting your camera and other troubleshooting options.

Here’s what’ll happen after you factory reset your camera or doorbell:

  • Your camera’s personalised settings will revert to default settings.
  • Your camera’s entire video history and snapshots will be deleted. Once your video history and snapshots have been deleted, they'll be gone forever. They cannot be recovered. We do not keep backups.

Note: If you want to save any video footage before you perform the factory reset, create video clips or timelapses and download the files to your phone or computer.

  • Your camera will forget the Wi-Fi network name and password and will be 'Offline' in the app.

For cameras with 1st gen Nest Aware subscriptions

If your camera has a 1st gen Nest Aware subscription and you plan to get rid of your camera or add it to a new account, cancel your subscription before you factory reset. Cancelling the subscription will remove subscription-only features like Activity Zones and delete the entire video history.

If you plan to continue using your camera or doorbell with the same account, you do not need to cancel the subscription before you factory reset.

Nest Cam (wired)

Remove your camera from the app

Note: Your camera needs to be connected to Wi-Fi for it to be removed from the app and factory reset.

  1. Open the Home app or the Nest app.
  2. Tap the camera that you want to reset.
    • Tip: To help restore your settings after resetting your camera, write down or take a screenshot of your camera settings.
  3. Tap Settings Remove device Confirm.
  4. If you’re giving your camera to someone else, you’re done. If you want to reconnect your camera to the app, simply go through camera setup in the app again.

Use the reset button

  1. Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck.
  2. Insert a paper clip, thumbtack or similar into the hole. Press and hold down.
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you’ll hear a confirmation tone.
  3. Release the button. Your camera will restore to its factory settings.
  4. After the factory reset, your camera will appear as “Offline” in the app until you remove it.

Nest Cam (battery) or Nest Cam with floodlight

There are two ways to factory reset your Nest Cam (battery) or Nest Cam floodlight:

Remove the camera from the app

  1. Open the Home app or the Nest app.
  2. Tap the camera that you want to reset.
    • Tip: To help restore your settings after resetting your camera, write down or take a screenshot of your camera settings.
  3. Tap Settings Nest settings icon Remove device Confirm.
  4. If you’re giving your camera to someone else, you’ve now finished. If you want to reconnect your camera to the app, simply go through the camera setup in the app again.

Use the reset button

  1. Locate the reset button on the back of the camera.



    Tip: The reset button on the Nest Cam (battery) is located on the back of the camera head.
  2. Press and hold the button:
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be a steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
  3. Release the button. Your camera will restore to its factory settings.
  4. After the factory reset, your camera will appear as 'Offline' in the app until you remove it.
  5. To remove it from the app, open the app, tap on the device, then tap Settings Nest settings icon Remove device Confirm.
Nest Cam or Dropcam

There is no factory reset button on Nest Cam Indoor, Nest Cam Outdoor or Dropcam. To reset one of these cameras, simply remove it from your account.

  1. Open the Home app or the Nest app.
  2. Tap the camera that you want to reset.
    • Tip: To help restore your settings after resetting your camera, write down or take a screenshot of your camera settings.
  3. Tap Settings Nest settings icon Remove device Confirm.
  4. If you’re giving your camera to someone else, you’ve now finished. If you want to reconnect your camera to the app, simply go through the camera setup in the app again.
Nest Cam IQ Indoor or Outdoor

Before you begin, you’ll need to be near your camera so that you can press the reset button. You can’t perform a factory reset in the Nest app. You’ll need a small unfolded paperclip or drawing pin. You might also need to use a step ladder if your camera is installed somewhere that is hard to reach.

Find the reset button on your camera

Nest Cam IQ Outdoor Nest Cam IQ Indoor
Nest Cam IQ outdoor factory reset button Nest Cam IQ  indoor factory reset button
Your camera’s factory reset button is on the front side of the camera, below the Nest logo. Your camera’s factory reset button is on the bottom side of the camera stand.

 

  1. Make sure that your camera is plugged in and powered on before continuing.
    • Tip: To help restore your settings after resetting your camera, write down or take a screenshot of your camera settings.
  2. Press and hold your camera’s reset button with the paperclip or drawing pin. When the light ring starts spinning blue, release the button. Your camera’s lights will turn off while it’s resetting.
    • Note: If you want to cancel the factory reset, release the button while the light is spinning yellow.
  3. The factory reset is complete when your camera chimes and the light ring starts slowly pulsing blue.
  4. After the factory reset, your camera will appear 'Offline' in the app until you remove it.
  5. To remove it from the app, open the app, then tap  Settings Nest settings icon Remove device Confirm.
  6. If you’re giving your camera to someone else, you’ve now finished. If you want to reconnect your camera to the app, simply go through the camera setup in the app again.

Nest Doorbell (battery)

  1. Locate the reset pin hole on the back of the doorbell.



    Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
  2. Insert and hold the pin (you can use an unfolded paperclip or a drawing pin):
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be a steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  3. Release the button. Your doorbell will restore to its factory settings.
  4. After the factory reset, your doorbell will appear as 'Offline' in the app until you remove it.
  5. To remove it from the app, open the app, then tap Settings Nest settings icon Remove device Confirm.
Nest Doorbell (wired)

Before you begin, you’ll need to be near your wired Nest Doorbell so that you can press the reset buttons. You can’t perform a factory reset in the Nest app.

  1. To remove your doorbell from its base, insert the release tool into the hole at the bottom of your doorbell. You can also use an unfolded paperclip or a drawing pin.
    • Tip: Don't unscrew the wires attached to the back of your camera.
  2. Hold down two buttons on your doorbell for about 10 seconds:
    • Hold down the reset pin on the back (insert the release tool or paperclip into the hole near the top).
    • At the same time, hold down the big doorbell button on the front.
  3. Your doorbell will chime and its light ring will start spinning blue, then flash yellow, and then all the lights will turn off. Release the two buttons.
  4. The factory reset is complete when your camera chimes and the light ring starts slowly pulsing blue.
  5. After the factory reset, your doorbell will appear as 'Offline' in the app until you remove it.
  6. To remove it from the app: open the app, then tap Settings Nest settings icon Remove device  Confirm.
  7. If you're giving your camera to someone else, you've now finished. If you want to reconnect your camera to the app, simply go through the camera setup in the app again.

 

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