Here are detailed troubleshooting steps if you're getting a P013 error when adding Google Nest Protects to the Nest app.
The Nest app will let you know if there’s a problem during Nest
Before you start, make sure that you have the latest version of
The P013 error often occurs when both Nest Protects are not in
Advanced troubleshooting steps
If these steps above do not resolve the error, here are some advanced steps that may work. First, check that your router is compatible with Nest Protect. There are a few access points that have known issues.
1. Check your router's lPv6 Multicast settings and documentation
If your router is supported by Nest Protect, you'll need to check your router's configuration to make sure that IPv6 (or Multicast) is enabled for all devices on your network.
If IPv6 is fully enabled, refer to your router's documentation to see if it supports IPv6 on internal networks, which is required for Nest Protect. While most recently manufactured routers support IPv6 for external connections to the Internet, some may not support IPv6 between devices on your home network. If not, try an alternate router that has full IPv6 support to see if this resolves the Nest Protect connection problem.
2. Check the firmware version of your Wi-Fi router
Check your router's firmware version and compare it to the most recent firmware posted on the manufacturer's website. If it's not up-to-date, download the latest version and follow the installation instructions. Your router may also have an automatic update feature. Please refer to your router's documentation to see if this feature is available. If it is, we recommend you enable it to ensure you always have the latest firmware.
3. Remove and replace open source firmware
Open source or third-party firmware such as DD-WRT, OpenWRT and Tomato can be installed to enable extra features on certain routers. However, open source firmware is not supported by Nest Protect. While some versions may work, compatibility may vary from release to release.
If you are using third-party firmware, we recommend you uninstall it and update to the latest firmware available directly from the manufacturer. Please get specific instructions from the firmware source to uninstall it, and refer to your access point's manual for instructions on installing and updating the original firmware.
4. Reset Nest Protect to defaults
If nothing else has helped, as a last resort, you can reset your Nest Protect and restart setup from the beginning. When you reset Nest Protect, all saved settings and information, including things like Safety History, will be erased.