Connect to a hidden Wi-Fi network

If your Wi-Fi network's name is hidden, you need to manually type it into the app that you use. You also need to know the network password, and security type (WEP, WPA or WPA2). Check your router's settings to find them. Refer to the router’s manual for specific instructions.

Before you start

  • If your Nest product doesn't connect the first time, keep in mind, Wi-Fi network’s names and passwords are case-sensitive. Double check the network name, password, and security type, then type in the information again. 
  • To quickly connect multiple devices, make your hidden network name visible temporarily. Check your router's manual for instructions.
  • Instructions can vary between products and which app you’re using (Nest or Google Home) so select your product below.

Nest cameras and doorbells

Home app

Connect to a hidden network during setup

  1. Follow the setup instructions to connect your Google Nest camera or doorbell to the app.
  2. When you reach the Wi-Fi network selection screen, select Other Wi-Fi network at the bottom of the network list. You may need to scroll down to find this option.
  3. Type in your hidden Wi-Fi network’s name, password and security type (WEP, WPA or WPA2).

Connect to a hidden network after setup

If your camera or doorbell is connected to an existing Wi-Fi network, but you’d like to connect it to a new one, follow the steps below:

  1. Open the Google Home app Google Home app.
  2. Tap your device.
  3. At the top right corner, tap Settings  and then Remove device.
  4. You’ll be taken back to the Home app home screen.
    Note: When you choose to unpair your device, this will delete all your video history.
  5. Follow the setup steps instructions in the app. On the Wi-Fi setup screen, select Other Wi-Fi network. You may need to scroll down to find this option.
  6. Type in your hidden Wi-Fi network’s name, password and security type (WEP, WPA or WPA2).

Nest app

Connect to a hidden network during setup

  1. Follow the instructions to connect your Google Nest camera or doorbell to the app.
  2. When you reach the Wi-Fi network selection screen, select Other Wi-Fi network at the bottom of the network list. You may need to scroll down to find this option.
  3. Type in your hidden Wi-Fi network's name.
  4. Select your Wi-Fi network’s security: WEP, WPA or WPA2, then type in your password.

Connect to a hidden network after setup

If you want to change from your current Wi-Fi network to a hidden network, or if you have recently changed your hidden network’s settings, update Wi-Fi information in the Nest app.

  1. On the Nest app home screen, tap Settings Nest settings icon.
  2. Tap Home info.
  3. Choose Home Wi-Fi help.
  4. Select the camera or doorbell you want to update.
  5. Tap Start.
  6. To proceed, scan the QR code found on your camera or doorbell.
  7. At the bottom of the network list, choose Other Wi-Fi network. You may need to scroll down to find this option.
  8. Type in your hidden Wi-Fi network’s name, password, and security type (WEP, WPA or WPA2).
  9. Tap Next.
  10. Once your camera or doorbell is successfully connected, select Done.

Nest thermostat

Instructions depend on your thermostat model.

Select the thermostat you have:

Nest Thermostat

 

Nest Thermostat 3/4ths view

Nest Thermostat E

Nest Learning Thermostat

Nest thermostat e heating  

 

How to tell which thermostat you have

Note: If you don't know your network's name, password, or security type, sign in to your Wi-Fi router's admin page with a web browser to check. Check your router's manual for specific instructions.

Nest Thermostat

Connect to a hidden network during setup

  1. Follow the instructions to install your Nest thermostat and set it up in the app.
  2. When you get to the Connect to Wi-Fi step, select Other Wi-Fi network. Then manually type in the hidden network name and password.

Connect to a hidden network after setup

  1. In the Home app, tap your thermostat on the home screen.
  2. Select Settings Nest settings icon  Remove
  3. On your thermostat, go to Settings Account Disconnect.
  4. In the Home app, tap + at the top left of the home screen.
  5. Then select Set up a Nest product.
  6. Begin thermostat setup by scanning the QR code on the back of the thermostat display.
  7. When you reach the Get started screen, select Already installed.
  8. You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. Here you can enter the new password and network name.
  1. To connect to a hidden network, select Other Wi-Fi network. You’ll be able to manually enter the network name, password, and security type.

Nest Thermostat E or Nest Learning Thermostat

Connect to a hidden network during setup

As you set up your Google Nest thermostat, it may ask you to connect to a Wi-Fi network. When you choose to connect, a list of wireless networks nearby appears on the thermostat.

  1. Follow the instructions to install your Nest thermostat.
  2. After it's installed, powered on, and you begin to set up, select Type Network Name when you reach the Wi-Fi connection step. You may need scroll down the list of Wi-Fi networks to find this option.
  3. Turn the thermostat ring to highlight a letter, number or symbol, and press to select to enter your Wi-Fi network's name. 
    1. To switch between lowercase and uppercase letters, tap Shift. To switch to numbers, symbols and accents, tap 123. To switch back to letters, tap ABC.
    2. If you accidentally select a character, use Backspace Backspace to delete the last character entered. 
    3. If you want to go back and choose a different network, select Back app back arrow icon.
  4. Once you typed in your network name, select the check mark thermostat done icon.
  5. Type in the Wi-Fi network's password.

Connect to a hidden network after setup

If you want to change from your current Wi-Fi network to a hidden network, remove the current Wi-Fi information on your thermostat:

  1.  Press the thermostat ring.
  2. Select Settings Nest settings icon.
  3. Select Reset.
  4. Choose Network.
  5. To confirm, select Reset.
  6. Follow the steps in the section below to connect to the hidden network.

If you didn’t connect your thermostat to a Wi-Fi network during setup, or if you removed your thermostat’s Wi-Fi information, use the thermostat to connect to a hidden network.

  1. Press the thermostat ring to bring up the Quick View menu.
  2. Select Settings Nest settings icon.
  3. Choose Network.
  4. Select Type Network Name. You may need to turn the ring past the list of Wi-Fi networks nearby to find this option.
  5. Turn the ring to highlight a letter, number or symbol and press to select to enter your Wi-Fi network's name. 
    • Tap Shift to switch between lowercase and uppercase letters. Tap 123 to switch to numbers, symbols and accents. Tap ABC to switch back to letters.
    • If you accidentally select a character, use Backspace Backspace to delete the last character entered. 
    • If you want to go back and choose a different network, select Back app back arrow icon.
  6. Once you typed in your network name, select the check mark thermostat done icon.
  7. Type in your Wi-Fi network's password.

Nest Protect

Note: If you don't know your network's name, password, or security type, sign in to your Wi-Fi router's admin page with a web browser to check. Check your router's manual for specific instructions.

Connect to a hidden network during setup

  1.  Follow the instructions to set up Google Nest Protect with the Nest app.
  2. When you reach the Wi-Fi selection step, select Other network below the list of Wi-Fi network names. You may need to scroll down to find this option.
  3. Type in your Wi-Fi network's name.
  4. Select the type of security that your Wi-Fi uses: WEP, WPA or WPA2.
  5. Type in your Wi-Fi network password.

Connect to a hidden network after setup

If you want to change from your current Wi-Fi network to a hidden network, or if you have recently changed your hidden network’s settings, update Wi-Fi information in the Nest app.

2nd gen Nest Protect

  1. On the Nest app home screen, tap Settings Nest settings icon.
  2. Tap Home info.
  3. Choose Home Wi-Fi help.
  4. Select the Protect you want to update.
  5. Tap Start and then Next.
  6. Choose Other network below the list of Wi-Fi network names. You may need to scroll down to find this option.
  7. Type in the hidden network name, password, and security type (WEP, WPA or WPA2).
  8. Tap Next.
  9. Once your Protect is successfully connected, select Done.

1st gen Nest Protect

  1. Remove Nest Protect from your account in the Nest app.
  2. Set up your Protect in the Nest app again.
  3. Follow the instructions above to connect your Protect to a hidden network during setup.

Note: If you go to Settings Nest settings icon and then Home info and then Home Wi-Fi help, then select your 1st gen Nest Protect, it will also tell you to remove your Protect from the app and set it up in the app again.

Nest Secure, Nest Connect, Nest x Yale Lock

Important: The Google Nest × Yale Lock does not connect to Wi-Fi directly. It connects to the internet through another product that has both Wi-Fi and Thread, like Google Nest Guard, Google Nest Connect, or Google Nest Hub Max.

Note: If you don't know your network's name, password, or security type, sign in to your Wi-Fi router's admin page with a web browser to check. Check your router's manual for specific instructions.

Connect to a hidden network during setup

  1. Follow the instructions to set up Nest × Yale Lock, Nest Connect, or Nest Guard in the app.
    Important: You must have a Nest Connect, Nest Guard, or the Nest Cam of Nest Hub Max set up in the Nest app to set up the Nest × Yale lock and connect it to your Wi-Fi network.
  2. Once you reach the Wi-Fi selection screen, select Other network at the bottom of the network list. You may need to scroll down to find this option.
  3. Type in your Wi-Fi network's name.
  4. Select the type of security that your Wi-Fi uses: WEP, WPA or WPA2.
  5. Type in your Wi-Fi network password.

Connect to a hidden network after setup

If you want to change from your current Wi-Fi network to a hidden network, or if you have recently changed your hidden network’s settings, update Wi-Fi information in the Nest app.

Note: Make sure that your phone is near your Connect or Guard and is connected to Wi-Fi.

  1. On the Nest app home screen, tap Settings Nest settings icon.
  2. Tap Home info.
  3. Choose Home Wi-Fi help.
  4. Select the Connect or Guard you want to update.
  5. Tap Start.
  6. Select Next.
  7. At the bottom of the network list, choose Other network. You may need to scroll down to find this option.
  8. Type in the hidden network name, password, and security type (WEP, WPA or WPA2).
  9. Tap Next.
  10. Once your Connect or Guard is successfully connected, select Done.
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