Troubleshoot phone location for iOS
The Nest app will ask you to update your phone’s settings if there’s something you can do to improve how Home/Away Assist works for you. Here’s more information and how to change your phone’s settings.
Home/Away Assist regularly checks your phone or tablet How Home/Away Assist uses your phone’s location > Note: The Nest app will only show you the Phone location |
If you don’t want to change your settings, you can set Home/Away Assist to not use your phone’s location. On the Nest app home screen, tap the Settings icon in the top right corner, then select Home/Away Assist.
Here are the things to check on your iPhone or iPad, and how to change them. The links below will take you to Apple’s support website for more detailed information.
1. Turn off Airplane mode Airplane mode can help save battery charge since it 2. Turn on Wi-Fi This is one of the most important settings because it 3. Turn on cellular data Open Settings and select Cellular. Make sure the Important: If you have also turned off Data Roaming |
4. Set Location Services to On In Settings go to Privacy and select Location Services. |
5. Set Nest app settings In addition to general iPhone and iPad settings, each Set Location Services to Always Each app on your iPhone or iPad that uses Location Enable Background App Refresh The Nest app needs Background App Refresh turned Enable Cellular Data This is an essential setting to have on. Turn this on to |
6. Restart the Nest app
In some cases force quitting the Nest app can disable Home/Away Assist. If you notice that your home isn’t switching between Home and Away modes when it should after force quitting, simply quit the app and restart it.