When you first install and set up your Google Nest × Yale Lock, you’ll be asked to create a Master Passcode on the lock itself. Once you connect your lock to the Nest app, you won’t need the Master Passcode anymore. You will only use passcodes that you’ve created with the Nest app
You’ll only need the Master Passcode during the installation and set up process so that you can connect the lock to the Nest app. After that, you won’t need the Master Passcode anymore.
Each person that shares access to your home will create a unique passcode with the Nest app. You’ll generate a passcode for people with Home Entry Only access.
When you may need the Master Passcode
If you don’t connect your lock to the Nest app, you will have to remember the Master Passcode to add new passcodes and change settings on the lock itself.
If you remove the lock from the Nest app, you will need to do a factory reset and create a Master Passcode again if you want to continue using your lock.
Keep in mind when you don’t have the lock connected to the Nest app, you won’t be able to:
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Create or change passcodes using the Nest app
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Set entry schedules for guests using the Nest app
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Remotely lock and unlock your door using the Nest app
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View the last reported lock or unlock status
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Receive notifications, such as low battery, deadbolt extension and retraction issues, and tamper warnings
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Adjust some settings to enable or disable features, like setting a time to Auto-Lock
For more information, visit Nest’s Support site and search for:
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Learn about Family Accounts and how to share access to your Nest home
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How to set or change passcodes for Nest Secure and the Nest × Yale Lock
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How to factory reset the Nest × Yale Lock to defaults
This is a short summary of our online help article. Please use a web browser to visit support.nest.com and search for this article to get detailed help.
We’re sorry for the inconvenience. Apple prevents iOS developers from linking to pages, such as Nest’s website, that permit commercial transactions outside of an app. For this reason, we can’t simply link from the app to our normal online help article.