Changing notification settings

After you add an app-compatible product to your account, you can choose notification settings with the Nest or Home app. If you ever want to change those settings, select Notifications in the app’s settings menu.

Each of your Nest products can send you alerts to let you know when something in your home needs your attention. Whether it's push notifications to your phone, emails or both, they'll try to alert you about important events, emergencies and technical issues.

Important: The app that you use to change notification settings is the same one that you used to first set up your product. For instance, you’ll use the Nest app to change Nest Secure and Nest Protect notifications, and the Home app for Google speakers and displays.

How to customize notifications in the Nest app

Nest app:

  1. Tap Settings Nest settings icon in the top-right corner of the Nest app home screen.
  2. Select Notifications.
  3. Choose the Nest product that you want to change notifications for, or select options for Nest Home Report or Rush Hour Rewards. Each item in the list will have different notification options, which are summarised below.

Home app:

For Home app instructions, go to Manage your Google Home app notifications.

Important:

  • You’ll receive notifications as long as you’re signed in to the app. Closing the app doesn’t sign you out.
  • Changing notification settings in the app may change how everyone who has shared access to that home receives messages and emails depending on the product. Go to the sections below for more details.

Critical alerts

Critical alerts let you know about important events, like a smoke or carbon monoxide alarm, even if your phone’s volume is set to low and you’ve turned on Do Not Disturb. To receive critical alerts from Google Nest, you’ll need to turn them on both in 'General notifications' in the Home app and in your phone’s settings.

Set up critical alerts:

  1. Open the Home app Google Home app and then tap Settings and then Notifications and then General notifications.
  2. Turn on critical alerts. 
  3. Check for a banner at the top of the screen.
    • If there’s a banner that says 'Critical alerts are turned off in this device’s settings', tap Turn on critical alerts, then follow the steps to complete setup in your phone’s settings.
    • If there’s no banner, you’re all set.

Notification options for each Nest product

For more information about the notification options available for each Nest product, select one of the sections below.

Nest cameras and Nest Hello

Alerts for Google Nest cameras are a bit more complex than for other Nest products as you can choose motion and sound alert settings, and change how and when you’ll get them.

If you have an active trial or paid Google Nest Aware subscription, you can also get person alerts as well as alerts about activity in custom Activity Zones. For details on camera notification settings, go to the article linked below.

Find out more about the alerts that you’ll get from your camera

Nest thermostats

Air filter reminder

If you have a forced air heating or cooling system, you can choose to turn the air filter reminders on or off. These help you know when it’s time to change the air filter to keep your system running efficiently. If you don’t have a forced air heating or cooling system connected to your Nest thermostat, you won’t find the option to set air filter reminders in the app or on the thermostat.

Filter reminders are off by default, but you can turn them on by following the instructions in the article linked below.

Learn about air filter reminders

Safety temperatures

Safety temperatures can help ensure that your pipes don’t freeze or that your home doesn’t become extremely hot even when your thermostat is set to off or Eco Temperature. You'll get a message when your home has reached the safety temperatures that you've set, and a second message when things have returned to normal. As long as safety temperatures are set, their notifications are always set to on.

You can turn off safety temperatures if you don’t want to receive these notifications. But if you do, your thermostat won't help protect your home from extreme temperatures when you're away. For instructions, go to the article linked below.

How safety temperatures work

Nest Protect smoke and CO alarm

Google Nest Protect uses its voice and lights to let you know about potential danger and where in your home it's happening. It can also send notifications to your phone if your home’s Wi-Fi and Internet connection are working.

Because they’re a matter of safety, Nest Protect notifications about smoke, carbon monoxide, low batteries, offline status, expiry and sensor failure can’t be turned off with the Nest app. So you won’t find options for these notifications in the Protect settings menu.

Note: Due to safety regulations, all smoke and CO alarms expire. 1st gen Nest Protect expires after 7 years, and 2nd gen Nest Protect expires after 10 years. To find out more, visit the When to replace your Nest Protect article.

Sound Check for 2nd gen Protects

There is one notification available only for 2nd gen Nest Protects that you can enable or disable. The Sound Check self-test that Nest Protect can automatically run each month can send a notification five minutes before the test runs. This will give you a warning and let you skip the test if you want. Disabling the Sound Check test will also disable the pre-test notification, but it’s recommended that you keep Sound Check enabled.

Learn about Sound Check

Video clip alerts

If you have a Nest camera in addition to a Nest Protect, and there’s a smoke or carbon monoxide emergency, you will get an email that lets you know that your camera has saved a video clip recorded during the event. This function is on by default and can’t be turned off with the Nest app. It is also dependent on your home’s working Wi-Fi and Internet connection. Emergency clip recording is OFF by default. To turn it on:

  1. Open the Nest app and select your Protect.
  2. Tap Settings and then Works with Protect, then select the cameras that you want to record on.
    • Note: This feature is dependent on your home’s working Wi-Fi and Internet connection.

How Nest products work together

Nest Secure alarm system including Guard and Detect

Google Nest Guard uses its voice, lights and siren to let you know about potential security events. You can receive alerts on your phone or tablet as a push notification and by email for the following events:

  • Reminders to arm/disarm the system in case you have forgotten.Find out how Remind Me notifications work.
  • Technical issues that need your attention like a low battery, a hardware failure, or a Google Nest Detect that has lost its wireless connection to Guard.
  • When a security alarm or panic alarm is sounding.

Note: For Google Nest Secure to send notifications, it must be connected to the Internet. To help ensure that it stays connected even if your Wi-Fi goes down, you can subscribe to mobile backup as part of a product or service bundle from our professional monitoring partner.

Learn about mobile backup

Turning Nest Secure notifications off or on

Notifications for alarms and technical issues cannot be turned off with the Nest app because they warn you about security threats.

However, each user in your home can turn Nest Secure’s Remind Me notifications on or off.

How to use Remind Me notifications

To receive security notifications, make sure that notifications from Nest are enabled in your Android settings.

Nest x Yale lock

The Google Nest × Yale lock has a built-in speaker. You’ll hear chimes and get some audio alerts on your lock, as well as receive notifications on your phone.

In the app, you can change settings to enable or disable the following notifications:

  • When your door is locked
  • When your door is unlocked

Tip: If someone uses a passcode or the Nest app to unlock the door, or if they use the Nest app to lock the door, the alert will display the name that you gave that person in the Nest app.

You’ll also be able to review a 10-day history for your lock in the Nest app.

There are some additional notifications that you’ll receive from your lock, but you won’t be able to turn these off. Some of these notifications include:

  • When the lock has a low battery
  • If someone with Home entry only uses a passcode outside of their scheduled time
  • When someone enters an incorrect passcode five times
  • If your lock goes offline for more than 10 minutes
  • When your deadbolt is unable to extend or retract
  • Tamper detection

Nest Home Report

The Nest Home Report is a monthly email that summarises activity for all the Nest products in your account in the Nest app, like your thermostat’s reported energy use, Protect smoke and CO events, and more. If you don’t want to get a report emailed to you, you can turn it off. You can also choose the language for your Home Report.

How to change the Nest Home Report language

Rush Hour Rewards

Eligible customers can sign up for Rush Hour Rewards with their energy provider. Once you’re in the programme, you can get notifications on your Nest thermostat and in the Nest or Home app that a rush hour will be happening soon, when it will start and when it will end. If you turn off notifications about rush hours, you won’t get rush hour notifications on your thermostat or phone.

Learn about Rush Hour Rewards

Setting up notifications in a shared Nest home

With Family Accounts, you can share access to your Nest home with other people. However, whenever someone makes a change to their notification settings, it may affect everyone else.

Select your product for more information.

Nest cameras and video doorbells

Each person can set their own preferences, and it won’t affect anyone else.

For example, you might want to get a notification every time your camera spots motion, but your spouse might not want to get any notifications. The Nest app lets each of you choose the notifications that you want.

Nest Secure alarm system

Each person can set their own preferences, and it won’t affect anyone else.

For example, you might want to get a Remind me alert whenever you’re the last person to leave home without setting the alarm, but your spouse might not want to use this feature. The Nest app lets each of you choose the notifications that you want.

Nest x Yale lock

Each person can set their own preferences, and it won’t affect anyone else.

For example, you might want to get a notification whenever someone locks or unlocks the door, but your spouse might not want to get any notifications. The Nest app lets each of you choose the notifications that you want.

Nest Home Report

Each person can set their own preferences, and it won’t affect anyone else.

For example, you might want us to send the monthly Nest Home Report to your own email address, but your spouse doesn’t want to get it at their email address. The Nest app lets each of you choose separately.

All other Nest products

If you change a notification setting in the Nest app, it will also change that setting for everyone sharing your home.

However, each person can control their own notifications by changing settings outside of the Nest app.

  • Create an email filter: If you don’t want to get emails, you can create a filter in your email app like Gmail or iCloud mail to automatically archive or delete emails from Nest.
  • Change your phone’s notification settings: If you don’t want to get notifications, you can change your OS notification settings on your Android device to block push notifications from the Nest app. Bear in mind that if you do this, you won’t be alerted to what’s happening in your Nest home.
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