Experiencing issues with the LED lights on your thermostat heat link in the UK? A small number of customers have experienced an issue where the LED light on their heat link doesn't light up and they can't control heating or hot water. This only applies to 3rd gen Nest Learning Thermostats. If this is you, we'd like to apologize for the inconvenience and solve this for you as soon as possible. The fastest way to get help is to visit our partner BOXT's booking form. Once you have submitted the form, BOXT will reach out to you within 2-3 days to arrange a service visit to get you up and running again. When filling out the BOXT form, a case number will be pre-populated for you.

Painting Nest products

You should not paint your Nest products, because painting or covering them can affect their sensors, performance and functionality, and may void your warranty. However, there are a few Nest accessories and parts that can be painted to match your home.

In general, Nest products should never be painted, dyed or covered with fabric or other materials.

Do not paint:

  • Google Nest Protect
  • Google Nest cameras
  • Google Nest thermostats
  • Google Nest × Yale lock
  • Google Nest doorbells
  • Any parts of Google Nest Secure

Nest accessories that are safe to paint

There are a few exceptions that can be painted, such as outdoor camera cables or the Nest
thermostat’s optional trim plate. The table below details the only accessories that are safe to
paint. If it isn’t in the table below, painting it is not permitted and will void your warranty.

Nest product 

Accessory that’s safe to paint

Nest Cam (battery) with floodlight

  • Floodlight mounting plate cover

Important: Do not paint the centre of the
floodlight mounting plate. Tape this area
off before painting.

Nest Cam IQ Outdoor
Nest Cam Outdoor
Nest Cam weatherproof cable

  • Cables
  • Cable clips

Important: Do not paint any other part of the
camera itself or its power adaptor.

If you are using an oil-based paint, you must
use a water-based primer on the cable first.

Nest thermostat

  • Nest thermostat’s optional trim plate

Important: If you paint the trim plate, make
sure that it’s completely dry before attaching
the Nest thermostat’s base and installing
the thermostat.

Before you paint your home

If you’re painting your home’s interior or exterior, remove your Nest product from the wall or ceiling to prevent any paint from getting on it. It is not recommended to cover your device while it’s powered on. If you must temporarily cover your product because it can’t be removed, power it off first. Remove the temporary cover as soon as possible after painting.
Was this helpful?
How can we improve it?
Clear search
Close search
Google apps
Main menu
Search Help Centre