These settings are recommended for use with Nest products. They can help improve the performance of your Nest products and help to resolve Wi-Fi connection problems.
Before you begin
You probably don’t need to make any changes to your Wi-Fi network or router settings unless:
- You’re having trouble connecting your Nest product to Wi-Fi during setup in the app.
- Your Nest product is experiencing connection issues after you’ve set it up in the app.
Before you change any Wi-Fi network or router settings, go to our Troubleshoot Wi-Fi and connection issues article to check if you can fix the problem you’re experiencing with your Nest product. Do not change Wi-Fi settings unless instructed to.
If you’re not familiar with Wi-Fi access point/router settings, you can contact your internet service provider and ask them to help you view and change these settings.
Summary of recommended settings
Here are the most important recommended Wi-Fi and router settings for use with Nest products. For more details, refer to the sections below.
- Enable 802.11 b/g/n if you have an 802.11 ac router.
- Set your Wi-Fi router's DHCP lease time to at least 2 hours.
- Turn on your router’s Power Save Mode (PSM) if you have a Nest thermostat.
Important things to do before changing settings
1. Check that your router and network will work with Nest products
In general, Nest products will work almost anywhere if there’s a Wi-Fi signal. But, there are a few things to keep in mind if you’re trying to connect to certain types of networks or routers.
- A small number of Wi-Fi routers (typically older models) aren’t compatible with certain Nest products.
- Standard Wi-Fi routers use the 2.4 GHz band, the 5 GHz band, or both. Some Nest products only work with the 2.4 GHz band.
- Mobile hotspots, guest networks, and other types of internet service are not recommended for use with Nest products.
- Nest products do not support Enterprise networks such as 802.1x/RADIUS or captive portal networks (networks that require you to agree to terms of service, such as a coffee shop or hotel).
- Some routers have wireless isolation settings. These settings will prevent devices on your network from connecting to other devices in your home. Since Nest products talk to each other during pairing, setup, and duing daily use, they may not work properly with these settings enabled on your router.
- Open-source firmware such as DD-WRT, OpenWRT and Tomato are not supported by Nest. While some versions may work well with Nest products, compatibility may vary from release to release.
- All Wi-Fi routers have a limit on the total number of devices that can be connected to Wi-Fi at the same time. Refer to your router’s manual for its limit. If you have a lot of devices on your network, you can try disconnecting a few to check if your Nest product is able to connect to your network.
- If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects.
How range extenders can improve or worsen the network connection
Occasionally, you may need to add a Wi-Fi access point to extend the range of your Wi-Fi network so your Nest products can connect to the internet.
It is recommended to use a range extender from the same manufacturer as your router. Generally speaking, products from the same brand will work better together. If you can’t use the same brand, contact the manufacturer for recommended extender settings that will work with your router.
Set the new access point to work in bridge mode. Aside from that, the basic settings such as password and encryption should be same as your existing router.
For simplicity, set the access point to broadcast the same network name (SSID). It’s not necessary, but doing this can make connecting to your network less confusing.If you already have a range extender or second wireless access point, it could be causing the issue. Try unplugging or turning off the range extender or second wireless access point, and then connect your Nest product directly to your router. If that works, then the issue is probably with your range extender or second wireless access point.
2. Download the manual for your router
Because each router is different, you’ll need to refer to your router’s manual or contact your internet service provider to learn how to change its settings. You can usually download the manual from the manufacturer’s website. There may be several versions of each router, so be sure you’re downloading the manual that matches your router’s model number.
3. Back up your router’s current settings
Some of the changes you make might prevent you from connecting to the internet. So it’s important to follow these steps in case you need to switch back to your router’s old settings.
Follow the instructions in the manual to back up your router’s current settings. If you need to restore your old settings, having a backup will make it easier to get everything working again. If your router doesn’t have a backup feature, you may be able to print out the current settings, or simply write them down.
4. Update your router’s firmware or software
After you’ve followed the previous steps, you can start changing your router’s settings. It is recommended to start with basic Wi-Fi router settings first.
Each router is unique, so check the manual for specific information on how to change the settings below.
Note: After you update Wi-Fi settings, you may need to update the Wi-Fi information for your Nest products in the app so that they can connect to your Wi-Fi network.
Basic Wi-Fi router settings
Note: If you use multiple access points on your network, such as a second router or range-extender, all of them should use the settings recommended below. If they don’t all use the same settings, they may not be able to connect to each other, or your Nest products.
Network name (SSID) and password
If you get a new router or factory reset the router, your Nest products may disconnect if the network name (SSID), password, or other settings do not match the previous ones.
If you give your new home network the same SSID and password as the previous one, your Nest products should automatically reconnect, as long as the manufacturer settings of the new router are the same.
If your Nest products don’t reconnect to your new network automatically, or you want to use a different network name or password, you need to update the Wi-Fi information on each of your Nest products in the Nest app.
Usually, it’s best to set Wi-Fi channel selection to Auto instead of a specific channel. This lets your router automatically switch channels to avoid interference from nearby Wi-Fi networks and wireless devices that can slow down or even block Wi-Fi signals.
It is recommended to use WPA2 encryption on your router when using Nest products.
Nest products are not compatible with WEP-ASCII.
Dual-band (2.4 GHz and 5 GHz) Networks
If your Wi-Fi router is dual-band (supports both 2.4 GHz and 5 GHz signals) your Nest product may be able to get a better connection to one band or the other, depending on your surroundings. All Nest products that connect to Wi-Fi work with 2.4 GHz networks. Most Nest products work with 5 GHz networks, but there are exceptions.
Power Save Mode (PSM)
If you have a Google Nest thermostat, turn on your router’s Power Save Mode (PSM). This helps the thermostat stay charged and online.
Advanced Wi-Fi router settings
If you’re familiar with configuring Wi-Fi networks, firewall settings, or MAC address filtering options, here are some additional things to try. If you’re not familiar with these network settings, contact your internet service provider and ask them for help viewing and changing these settings.
Restrictive firewall settings can prevent Nest devices from connecting to the internet. You can try lowering these settings temporarily to check if your issue is resolved. Restore your firewall settings back to your preferred security level afterward.
Warning: Lowering your router’s firewall settings may increase the risk of incoming threats from the internet. Refer to your router or firewall manufacturer for additional information.
DHCP lease time
Set your Wi-Fi router's DHCP lease time to at least 2 hours. This can help ensure your Nest products stay connected to your network. Any setting lower than 2 hours may prevent your Nest products from reconnecting to your network, even if the connection drops out for half a second or less.
During setup, port 11095 is used to connect some Nest products to the app. If you’re having trouble connecting your Nest product, you may need to temporarily unblock port 11095 in your Wi-Fi router’s settings to finish setup. Once your Nest product appears in the app, you can close port 11095 again.
You shouldn’t need to open specific TCP or UDP network ports for inbound traffic for daily use of your Nest products. If you can check your email or use online banking with your browser, the needed ports are already open.
Mac address filtering
If you have MAC address filtering enabled for added network security, the MAC addresses of your Nest products must be added to the list of authorized devices. You can use your router’s software to view the MAC addresses of all devices on your network. Refer to your router's documentation for instructions.
802.11 wireless networks
If you have an 802.11 ac router or range extender, make sure 802.11 b/g/n is turned on as well. 802.11 ac is supported by only some Nest products.
If you’ve changed your Wi-Ffi network or router settings, some of your Nest products may appear offline in the Nest app, so you may need to manually reconnect your Nest products to your network.