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Can’t find Wi-Fi network during camera setup

If you can’t find your Wi-Fi network in the app during camera or doorbell setup, it might be too far from your Wi-Fi router, there might be wireless interference, the network name is hidden or another issue.

1. Check further down the list of Wi-Fi names

Scroll all the way down to the bottom of the network list in the app. Networks with stronger signals may show up first in the app list, while networks with weaker signals typically show up toward the bottom.

Give the app enough time to find your network. If you live in an area with a lot of Wi-Fi networks, it can take quite some time for your network to appear.

2. Set you router to 2.4 GHz (Canada and Europe only)

If you’re in Canada or Europe and your router is only broadcasting a 5 GHz network in one of these regions, the network won’t show up in the app list. Make sure that your router is broadcasting a 2.4 GHz band. Refer to your router’s documentation for instructions. 

In Canada and Europe, Nest products are regulated as outdoor Wi-Fi devices, so we designed them to only use the 2.4 GHz band. 2.4 GHz networks are more common, so it’s likely that your home Wi-Fi network uses this band.

Note: Indoor Nest products are not regulated as outdoor products, so they can connect to 2.4 GHz or 5 GHz networks in Canada, Europe and the rest of the world as well.

3. Manually enter a hidden network name

If you set up your own network, you’ll probably know whether you configured it with a hidden name (SSID) for extra privacy. 

Hidden Wi-Fi networks won’t automatically show up on the app list.

  1. Scroll down to the bottom of the network list in the app.
  2. Select Other network.
  3. Type in your Wi-Fi network's name.

Select your Wi-Fi network’s security: WEP, WPA or WPA2, then enter your password.

4. Move your camera and router closer together

Try moving your camera closer to your router and connecting again. A couple of feet can make a big difference.

If it's not possible to move your camera closer, try moving your Wi-Fi router closer instead.

If the area where you want to install your camera is just too far away from your router, consider adding a Wi-Fi extender to increase the range of your Wi-Fi network.

5. Restart your Wi-Fi router

Restarting your router can be useful for fixing a number of Wi-Fi issues.

Important: None of the Wi-Fi devices in your home will be able to access the Internet until your router has finished restarting.

  1. Unplug your router. All the lights should turn off.
  2. Wait 30 seconds, then plug your router back in.
  3. Wait a couple of minutes or until there’s steady power and the connection lights on your router are lit up.
  4. Try to connect your camera again.

Note: Every router is different. You may need to consult your router's user manual for specific instructions on how to restart your router.

6. Check for wireless interference

Wireless interference can be caused by a lot of Wi-Fi devices in the home, too many Wi-Fi networks in the area or a physical obstacle between your camera and router. 

Learn about wireless interference and how to troubleshoot it

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