Troubleshooting when your Wi-Fi network doesn't appear in the app during Nest camera or doorbell setup

Sometimes your Wi-Fi network’s name (SSID) won't appear in the app when setting up a Google Nest Cam or doorbell. This can be caused by several things: your camera might be too far from your Wi-Fi router, there might be wireless interference, or there may be other issues with your Wi-Fi network.

How your camera or doorbell finds Wi-Fi networks

During setup, your camera scans for available Wi-Fi networks, and then passes this information to the Nest app. So you may not see your network right away. If it hasn't appeared in a minute or two, follow the troubleshooting steps below.

1. Check farther down the list of Wi-Fi names

Networks with stronger signals may show up first in the list, while networks with weaker signals may show up toward the end. Scroll all the way down to see if your network shows up at the bottom of the list.

Also make sure to give the Nest app enough time to find all nearby Wi-Fi networks. If you live in an area with a lot of Wi-Fi networks, it can take quite some time for your network to show up. Give the app a minute or so to find all the networks in the area.

2.  Make sure your router can use the 2.4GHz band

In the United States, Nest's outdoor products can connect to Wi-Fi networks that use either the 5GHz band or the 2.4GHz band. But in Canada and Europe, Nest products are regulated as outdoor Wi-Fi devices, so we designed them to only use the 2.4GHz band. 2.4GHz networks are more common, so it’s likely that your home Wi-Fi network uses this band. However, if your router is only broadcasting a 5GHz network in one of these regions, the network won’t show up in the list. For more information about these two bands, and to learn how to check if your home Wi-Fi network uses the 2.4GHz band, see the following article.

How to use Nest products with 2.4 and 5GHz Wi-Fi networks >

Note: Indoor Nest products are not regulated as outdoor products, so they can connect to 2.4GHz or 5GHz networks in Canada, Europe, and the rest of the world as well.

3. Check if your Wi-Fi network is hidden

If you set up your own network, you’ll probably know whether you configured it with a hidden name (SSID). If you didn’t set up your network, ask the person who did.

When your Nest product looks for networks, it won’t be able to automatically find any hidden ones, so they won’t show up on the list. You can still use a hidden Wi-Fi network with a Nest product, but you’ll need to manually enter your network's name and password.

How to connect your Nest camera to a hidden Wi-Fi network >

4. Move your camera or Wi-Fi router closer to each other

If your camera is out of range of your Wi-Fi network, the network won’t appear on the list during setup. If possible, try moving your camera closer to your router and connecting again. Moving your camera’s installation spot just a few inches or a couple of feet can make a big difference.

If it's not possible to move your camera closer, or if you're trying to set up a Google Nest Hello video doorbell, you can try moving your Wi-Fi router closer to your Nest product instead.

If the spot where you want to install your camera is just too far away from your router, consider adding a Wi-Fi extender to increase the range of your Wi-Fi network.

Tip: You can still install your camera in a spot where Wi-Fi coverage is less than ideal. Your Nest camera automatically adjusts to your network strength to help minimize disconnects, pauses, or stuttering when needed. Be sure to preview the live video feed to decide if you want to mount your camera there.

For some tips on placing your camera, check out this article:

Where to put your camera so you can keep an eye on what you want >

5. Restart your Wi-Fi router

Restarting your router can be useful for fixing a number of Wi-Fi issues.

Important: None of the devices in your home will be able to access the internet until your router has finished restarting.

  1. Unplug your router's power.
  2. Wait for 30 seconds, then plug your router back in.
  3. Wait a couple of minutes, or until you see steady power and connection lights on your router

After your router has restarted, try setting up your Nest Cam again to see if your Wi-Fi network appears.

Note: Every router is different. You may need to consult your router’s user manual for specific instructions on how to restart your router.

6. Check for wireless interference

Wireless interference can be caused by a lot of Wi-Fi devices in the home, too many Wi-Fi networks in the area, or a physical obstacle between Nest Cam and your router. If nothing else you've tried has helped your camera find your Wi-Fi network, try troubleshooting for wireless interference.

Learn about wireless interference and how to troubleshoot it >

Was this helpful?
How can we improve it?